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Credit & Collections Specialist

Company: Clean Energy Fuels
Location: Newport Beach
Posted on: May 28, 2023

Job Description:

Summary Provide support to the Credit & Collection function by performing the following duties.Pay range: $19.85 - $33.08 per hourEssential Duties and Responsibilities include the following. Other duties may be assigned.Take action to collect past due customer balances through a combination of methods including telephone calls, faxes, emails, and other, for Clean Energy and its subsidiaries. Work with customers to collect outstanding balances. Use persuasive communication skills to arrange acceptable payment programs while striving to maintain the goodwill of our customers. Place a high-volume of phone calls to our customers to collect balances Interact with customers to determine credit limits & payment schedules to reduce aging Monitor and maintain assigned past-due accounts, including handling customer phone calls, account adjustments, reconciliations and credit memos Analyze customer payment trends or non-payment issues and create action plans to achieve commitments and results while overcoming customer objections.Review credit applications and perform credit analysis and recommend the most appropriate credit limit to the Credit & Collections ManagerReview daily credit holds to ensure credit risk and payment issues in the portfolio are under proper control, and work to reduce the number of holds Monitor receivables related to past due accounts.Develop of work-out plans for customers with cash flow difficulties to minimize write-offs.Assist with related special projects, as required.Other duties as assigned.Supervisory Responsibilities This position has no supervisory responsibilities.Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience High School Diploma or equivalent, 5+ years of related experience and/or training; or equivalent combination of education and experience.Language SkillsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to communicate effectively with customers and employees of organization.Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Computer Skills Proficient in Microsoft Office applications. Knowledge of Great Plains preferred.Certificates, Licenses, Registrations None required.CompetenciesTo perform the job successfully, an individual should demonstrate the following behaviors:Quality: Consistently produces high quality work (accurate, neat, and thorough). Strives to improve productivity, processes and quality. Demonstrates strong knowledge and skills related to the job. Presents a professional image with dress, demeanor, and manners. Maintains clean work space, company equipment and company vehicles. Safety is a high priority; performs job safely.Communication: Communicates clearly, concisely, effectively, professionally and timely. Exhibits good listening and comprehension skills. Keeps others appropriately informed and shares ideas even when unpopular. Listens to what others have to say. Maintains open and active communication with colleagues. Effectively uses knowledge and experience in asking, probing, and anticipating issues to ensure quality is provided.Teamwork: Fosters the spirit of working with each other. Displays respect, courtesy, politeness, tact, and openness. Handles conflict in an appropriate and professional manner. Builds relationships, promotes cohesiveness, models collaboration with others. Considers impact and issues for our customer and other departments. Engages other impacted departments early for solutions.Persistence: Develops workable alternatives and solutions. Exhibits persistence in following assignments through to completion. Promotes process improvements.Reliable: Responds in a timely manner. Is honest, ethical, value-driven and trustworthy. Keeps commitments made, completes assignments and meets deadlines. Accountable--Takes responsibility for own actions and performance. Meets attendance and punctuality guidelines. Available and accessible.Entrepreneurial: Takes initiative and appropriate action. Is engaged and committed to achieving the company's mission. Pursues better ways to get things done and takes appropriate risks. Keeps up to date with competitor information and market trends. Controls costs and thinks in terms of profit, loss and added value. Is committed to the satisfaction of customers.Leadership: Provides clear direction around a vision. Creates actionable plans and is proactive & anticipatory. Demonstrates innovative approaches and solutions. Is an example for employees and others. Accepts responsibility for individual and team performance. Makes appropriate and timely decisions and takes action on decisions. Sets clear and reasonable performance expectations. Motivates and empowers others. Delegates tasks appropriately. Recruits staff of a high caliber. Provides feedback to subordinates that is timely and direct. Recognizes subordinates for their contributions and effort. Encourages continuous growth and learning in others. Shows respect for others and their ideas. Helps others manage through change.Passion: Is excited and creates enthusiasm about the company's future. Promotes a sense of company pride. Displays sense of pride in the department and its contributions. Displays passion for the job.Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk and sit. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Always practice good judgment and refer to the safety guidelines.Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Always practice good judgment and refer to the safety guidelines.The noise level in the work environment is usually moderate.PDN-99274029-9739-4ae9-b433-dd35b7601ec6

Keywords: Clean Energy Fuels, Newport Beach , Credit & Collections Specialist, Accounting, Auditing , Newport Beach, California

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