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Social Media Representative

Company: WESTERN DENTAL SERVICES
Location: Orange
Posted on: August 21, 2019

Job Description:

Requisition Number 19-2387 Title Social Media Representative City Orange State CA Zip Code 92868 DescriptionThe Social Media Representative is responsible for the creation, message crafting, and posting across all social media platforms for the Western Dental and Brident Dental Inc. The ideal candidate is able to utilize social media to enhance brand identity

and escalate feedback that can negatively impact the business. A Social Media (SMR) reports to the Director of Customer Service & Quality Assurance, working close with Marketing Team. This individual will be support brand reputation and ensure community engagement

via responses to post.


  • Respond to user comments on social media posts and provide customer support for any inquiries that are received;
  • Positive attitude, detail and customer oriented with good multitasking and organizational ability
  • Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions
  • Address any negative patient feedback immediately, highlighting to management for potential risks.
  • Builds meaningful connections and encourages users to take action by calling in to our Customer Service Team and/or emailing further details to our social media team for support and help.
  • Work closely with marketing to review trends and increase social platform response rates.



    RequirementsRequirements:


    • Bilingual English/Spanish
    • Flexible hours that meet post trends/arrival patterns
    • Excellent Written and Communication Skills
    • Knowledge of various social platforms, such as Facebook, Instagram, Google, Yahoo, Twitter, etc.
    • Organizational Skills
    • Microsoft Office (excel a must)
    • Microsoft Outlook

Keywords: WESTERN DENTAL SERVICES, Newport Beach , Social Media Representative, Advertising , Orange, California

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