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Automotive Service Advisor/Manager

Location: Newport Beach
Posted on: September 10, 2020

Job Description:

Job Description Description· As a Service Advisor, you will be responsible to meet and greet service customers promptly in a professional manner.· Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.· Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.· Provide accurate cost and time of completion estimates for the services recommended, communicate, and get proper authorization from customers.· Check on the progress of services to vehicles throughout the day and contact customers to communicate and receive approval regarding any changes in the cost-estimate promised time of delivery or recommended services.· Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.· Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.· Inspect vehicles prior to each customer delivery to ensure vehicle services and/or repairs are performed correctly and communicate the results with the customer.· Meet the requirements of the state and federal law for automobile repair and consumer protection.Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors.Qualifications

  • General automotive knowledge
  • Excellent customer service disposition
  • Good communication skills
  • Team-building skills
  • Ability to work a flexible retail schedule including weekends
  • Valid Drivers LicenseJob Type: Full-timePay: $15.00 - $18.00 per hourCompany DescriptionWe are looking for someone who is willing to work Saturdays half day 8 to 1

Keywords: AIRPORT AUTO SERVICE, Newport Beach , Automotive Service Advisor/Manager, Executive , Newport Beach, California

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