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Account Manager, News

Company: Green Street
Location: Newport Beach
Posted on: November 17, 2020

Job Description:

Green Street provides preeminent and actionable commercial real estate research, news, data, analytics, and advisory services in the U.S. and Europe. For more than 35 years, Green Street has delivered unparalleled intelligence and trusted data on the public and private real estate markets, helping investors, banks, lenders, and other industry participants optimize investment and strategic decisions. The firm delivers exclusive market information, conclusion-driven insights, and predictive analytics through a SaaS platform. The company is headquartered in Newport Beach with offices in Hoboken, Dallas, and London. To learn more, please visit [ [ The success of Green Street is directly attributable to the strength of our people. We attract high-quality applicants due to our reputation for excellence and our commitment to train and retain talent. Our collaborative work environment provides team members with opportunities to develop professionally and play a central role from day one. At Green Street, we are all about providing unique insights. A diverse and inclusive work environment where top talent can thrive, think freely and offer different perspectives makes our insights even stronger. Were building a company culture where differences in gender, race, age, religion, ethnicity, identity, physical ability and perspectives are celebrated and valued. Green Street seeks highly motivated candidates with relevant work experience, a passion for finance and real estate, and superior academic credentials to join its Account Management team. The Account Management Associates primary responsibilities include servicing key clients, renewing publication subscriptions, and identifying and qualifying upsell opportunities. The ideal candidate will be able to develop and implement a strategy to increase annual revenue for each client, actively collect client feedback via diagnostic discussions, and retain and grow the overall client relationship. Significant teamwork with the New Sales, Marketing, and Product Management groups and ongoing interaction with the Account Management team is expected. Duties & Responsibilities: * Retaining and renewing existing clients at increased service levels and pricing * Training clients on Green Street News products, platform, and databases * Engaging in diagnostic discussions with clients to better uncover the use cases and value propositions of Green Street News platform * Sharing that client feedback with key internal stakeholders * Identifying and qualifying upsell and cross-sell opportunities within a client organization * Effectively responding to client questions and data requests, and facilitating interaction between clients and journalist staff * Preparing renewal proposals, contracts, and invoices for clients * Consistently providing detailed updates on activities to Account Management team and senior management * Contributing to team effort and work on special projects that advance the over commercial strategy and client experience Requirements * A Bachelors degree in finance, accounting, real estate, economics, or a related field * 2-4 years of experience in a sales or client service environment * Superior relationship management skills with experience negotiating client contracts, or a desire to learn * Exceptional communication and interpersonal skills (both written and verbal) with the ability to engage at all levels across a global business * High level of organizational ability, creativity and resourcefulness * A results oriented, proactive self-starter who takes direction well * Demonstrate an ability to work in a collaborative team environment * Fundamental understanding of financial industry (investment banks, lenders, private equity firms, hedge funds, stocks, bonds, etc.) * Knowledge of the commercial real estate industry a plus * Must have or be able to obtain Series 65 license within 60 days of employment Benefits * Comprehensive benefits package including highly competitive medical and dental insurance * Company sponsored employee assistance program, life insurance and long term disability coverage * Health savings accounts and flexible spending accounts * 401(k) matching * Vacation, sick, and personal time * Company paid holidays and summer half day Fridays * Cell phone reimbursements & gym stipends * 16 weeks fully paid maternity leave & 2 week fully paid paternity leave * Green Street is an Equal Opportunity Employer

Keywords: Green Street, Newport Beach , Account Manager, News, Executive , Newport Beach, California

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