Email / Web Manager

Company: ePlus Technology Inc.
Location: Newport Beach
Posted on: January 9, 2021

Job Description:

Email/Web Campaign Manager An ePlus customer is looking for an Email/Salesforce Marketing Cloud Manager to help support their email and web campaign strategy. This position plays an essential role on the Digital Team by providing the technical execution necessary to operate marketing channels responsible for driving traffic to the core web experience. The ideal candidate will have several years of experience in email production leveraging the Salesforce Marketing Cloud solution and the ability to create web campaign pages via a CMS platform. He/She should exhibit excellent technical and communication skills and thrive on managing production-oriented tasks. JOB SPECIFIC ESSENTIAL FUNCTIONS Manage production of multiple email campaigns using Salesforce Marketing Cloud Campaign coding using HTML/CSS/Ampscript A/B or multivariate tests and campaign versioning Dynamic and/or personalized module insertions Email QA for content and rendering across email clients and mobile devices Set up email creative for internal team QA and approval Handle change requests quickly and efficiently Schedule deployment and complete post-deployment checks Develop new data-driven campaigns, and personalization initiatives leveraging SFMC Pull and help define complex segments queries via SQL Partner and collaborate with other members of the production/operations team to ensure knowledge sharing and process efficiencies Ability to edit, create and manage website campaign pages via a CMS environment Ability to track and report on campaign performance People Models/fully supports ideal experience as aligned with customer's mission, vision, and values, in all interactions. Apply excellent communication and teamwork skills to maintain successful working relationships with team members and various groups throughout the organization. Listen effectively. Build appropriate rapport. Use diplomacy and tact. Demonstrate ingenuity, self-reliance and resourcefulness. Able to take needed action without direct instructions. Job Behavioral Competencies For team leaders (Supervisors, Charge Nurse, Lead), establish clear responsibilities/expectations for employees, hold employees accountable and provide proper coaching and developing, promote cooperation with other work units, ensure team members are treated fairly, encourage teamwork behaviors. Financial Stewardship Manage individual scope of work including assigned tasks and activities in a timely manner and within budget. Identify opportunities for improvement and, when appropriate, develop and implement effective solutions. Use departmental and Organization resources appropriately. Maintain attendance according to hospital policy and procedure. Record time and attendance accurately and timely. Quality and Service Provide quality service and support to patients and/or client groups. Demonstrate a positive image and perform responsibilities in a professional manner. Ensure that all information and services provided are accurate, meet the client's needs, and are available in a timely manner. Adheres to all patient care and department standards, policies and procedures, and meet regulatory requirements on a continued basis. For team leaders (Supervisors, Charge Nurse, Lead), establish clear objectives and measure/monitor progress and results related to department/organization goals and initiatives. Utilize industry standards and benchmarks to measure quality and increase customer satisfaction. Hospital/Department Policies Comply with annual health evaluation without a reminder. Attend required department and hospital meetings. Maintain CPR, certifications (BLS, ACLS, NALS, PALS, E.P., etc.) per hospital policy. Maintain current license, certification, and registration Complete annual "house-wide mandatories" per hospital/department requirements. Complete competencies per department requirements within expected timeframes. Perform job within hospital/patient safety standards (e.g. codes, fire, disaster, etc.) Perform job in safe manner to avoid injury to self and others, illnesses, and exposure to blood/body fluids, wear personal protective equipment, and uses appropriate safety products. Maintain a personal dress standard in keeping with hospital/department policy and wear approved name badge. Demonstrate knowledge of and practices the hospital and department policies and operating procedures. This knowledge may include the use of specialized instrumentation, Quality Control requirements, and preventative maintenance. Demonstrate knowledge of and practices the standards outlined in Code of conduct as well as additional regulatory or compliance policies applicable to their job responsibilities. Take timely action in response to any matter which raises a suspicion that a violation of law or policy has occurred. JOB QUALIFICATIONSRequired: Must have 3+ years of experience working with Salesforce Marketing Cloud in support of an email marketing program (Email Studio and Automation Studio; Journey Builder a plus) Strong CRM operations background managing multiple campaigns and different data requirements 2+ years of experience with responsive HTML email development 2+ years scripting experience via Javascript (front-end or server-side), Ampscript, or similar language to generate/manipulate dynamic content; big plus if you can craft a script without relying on a framework 2+ years' experience building and/or maintaining mobile-friendly web pages Proficient at reading and writing SQL queries (SQL Server 2016 equivalent environment) Basic editing of marketing creative materials using Adobe Photoshop Understanding of relational databases concepts and JSON data structures Must excel at managing multiple campaigns under tight timelines and pressure Self-starter with the ability to communicate cross-functionally and understand and articulate requirements. Education, Training and Experience: High School or GED required A higher degree in Design and/or PM level or Marketing preferred Physical Job Requirements Activity Frequency Standing Constantly (6 to 8+ hours) Walking Frequently (3 to 6 hours) Sitting Occasionally (up to 3 hours) Lifting/Shifting 0-10 lbs Occasionally (up to 3 hours) Lifting/Shifting 11-25 lbs Occasionally (up to 3 hours) Lifting/Shifting 26-50 lbs Occasionally (up to 3 hours) Lifting/Shifting 51-75 lbs Never (0 hours) Carrying 0-10 lbs Occasionally (up to 3 hours) Carrying 11-25 lbs Occasionally (up to 3 hours) Carrying 26-50 lbs Occasionally (up to 3 hours) Carrying 51-75 lbs Never (0 hours) Pushing/Pulling 0-10 lbs Occasionally (up to 3 hours) Pushing/Pulling 11-25 lbs Occasionally (up to 3 hours) Pushing/Pulling 26-50 lbs Occasionally (up to 3 hours) Pushing/Pulling 51-75 lbs Occasionally (up to 3 hours) Climbing Occasionally (up to 3 hours) Bending/Stooping Occasionally (up to 3 hours) Twisting Occasionally (up to 3 hours) Reaching Occasionally (up to 3 hours) Squatting/Kneeling Occasionally (up to 3 hours) Activity YES or NO Visual acuity required Yes Hearing acuity required Yes Repetitive use of hands Yes Fixed neck position No

Keywords: ePlus Technology Inc., Newport Beach , Email / Web Manager, Executive , Newport Beach, California