Rooms Operations Manager
Company: Marriott International, Inc
Location: Newport Beach
Posted on: August 5, 2022
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Job Description:
Job Number Job Category Rooms & Guest Services
OperationsLocation VEA Newport Beach A Marriott Resort & Spa, 900
Newport Center Drive, Newport Beach, California, United
StatesSchedule Full-TimeLocated Remotely? NRelocation? NPosition
Type ManagementJOB SUMMARYAssists in managing the execution of all
operations in the rooms area departments (e.g.,Front Office,
Engineering/Maintenance, Housekeeping) and managing staff. Strives
to continually improve guest and employee satisfaction and maximize
the financial performance of the department. Monitors compliance
with standards and procedures. Leads specific team while assisting
with meeting or exceeding property goals.CANDIDATE PROFILEEducation
and Experience--- High school diploma or GED; 4 years experience in
the guest services, front desk, housekeeping, or related
professional area.OR--- 2-year degree from an accredited university
in Hotel and Restaurant Management, Hospitality, Business
Administration, or related major; 2 years experience in the guest
services, front desk, housekeeping, or related professional
area.CORE WORK ACTIVITIESLeading Room Operations Team--- Verifies
that goals are being translated to the team as they relate to guest
tracking and productivity.--- Creates and nurtures a property
environment that emphasizes motivation, empowerment, teamwork,
continuous improvement and a passion for providing service.---
Understands employee and guest satisfaction results and developing
game plans to attack need areas and expand on the strengths.---
Verifies that the team has the capabilities to meet
expectations.--- Leads by example demonstrating self-confidence,
energy and enthusiasm.--- Assists employees in understanding guests
ever-changing needs and expectations, and exceeding them.Managing
Property Rooms Operations Function(s)--- Assists in managing the
execution of all operations in the rooms area departments (e.g.,
Front Office, Engineering/Maintenance, Housekeeping).--- Follows
property specific second effort and recovery plan.--- Publishes all
guest satisfaction results in a timely fashion including all guest
satisfaction forms, comment cards and guest letters.--- Takes
proactive approaches when dealing with employee concerns.---
Extends professionalism and courtesy to employees at all times.---
Communicates/updates all goals and results with employees.--- Meets
semiannually with staff on a one-to-one basis.--- Assists/teaches
the team scheduling against guest and hours/occupied room goals.---
Performs hourly job functions as needed.--- Performs other duties,
as assigned, to meet business needs.Managing and Monitoring
Activities that Affect the Guest Experience--- Understands the
brand's service culture.--- Provides excellent customer service by
being readily available/approachable for all guests.--- Strives to
continually improve guest and employee satisfaction.--- Takes
proactive approaches when dealing with guest concerns.--- Extends
professionalism and courtesy to guests at all times.--- Responds
timely to customer service department request.--- Verifies that all
team members meet or exceed all hospitality requirements.Managing
Profitability--- Assists in performing required annual Quality
audit with General Manager (GM) & Regional Director (RD).---
Verifies that a viable key control program is in place.--- Reviews
financial statements, sales and activity reports, and other
performance data to measure productivity and goal achievement and
to determine areas needing cost reduction and program
improvement.--- Strives to maximize the financial performance of
the department.Conducting Human Resources Activities--- Interviews
and assists in making hiring decisions.--- Receives hiring
recommendations from team supervisors.--- Verifies that
orientations for new team members are thorough and completed in a
timely fashion.--- Solicits employee feedback, utilizes an "open
door" policy, and reviews employee satisfaction results to identify
and address employee problems or concerns.--- Verifies property
policies are administered fairly and consistently, disciplinary
procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the
Peer Review Process, where applicable.--- Celebrates successes and
publicly recognizes the contributions of team members.Marriott
International is an equal opportunity employer. We believe in
hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.Marriott International
portfolio of brands includes both JW Marriott and Marriott
Hotels.Marriott Hotels, Marriott International s flagship brand
with more than 500 global locations, is advancing the art of
hosting so that our guests can travel brilliantly. As a host with
Marriott Hotels, you will help keep this promise by delivering
premium choices, sophisticated style, and well-crafted details.
With your skills and imagination, together we will innovate and
reinvent the future of travel.JW Marriott is part of Marriott
International's luxury portfolio and consists of more than 80
beautiful properties in gateway cities and distinctive resort
locations around the world. JW believes our associates come first.
Because if you re happy, our guests will be happy. It s as simple
as that. Our hotels offer a work experience unlike any other, where
you ll be part of a community and enjoy a true camaraderie with a
diverse group of co-workers. JW creates opportunities for training,
development, recognition and most importantly, a place where you
can really pursue your passions in a luxury environment. Treating
guests exceptionally starts with the way we take care of our
associates. That s The JW Treatment .
Keywords: Marriott International, Inc, Newport Beach , Rooms Operations Manager, Executive , Newport Beach, California
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