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Restaurant Manager

Company: Red O Restaurant
Location: Newport Beach
Posted on: September 16, 2022

Job Description:

As Manager, you will be directly responsible of overseeing the daily restaurant operations. Responsibilities include hiring and training staff, coordinating employee schedules, learn payroll, order supplies, manage budgets, resolve customer complaints and ensuring all SOP's and safety protocols are being followed. \*\*Please note, this is NOT for a bartender position. Only Managers with experience, please apply.PERFORMANCE MEASURES for Manager* Follow directions from General Manager on all aspects of Operations to provide direct oversight of day-to-day operations, organize and supervise, including executing companywide shared standards, dining room management, and striving for a genuine guest experience and guest satisfaction.* Displays role modeling through visible actions for all staff including being active in all areas of the restaurant (front desk, bar/lounge, kitchen and main dining room) for the whole dining period.* Initiate improvements and build relationships with guest resolving guest complaints or dissatisfaction in a friendly and timely manner.* Proactively monitor the floor, touch tables, and maintain guest satisfaction by monitoring, evaluating, and auditing food, beverage, and service offering.* Complete opening, mid shift, or closing procedures ensuring all staff checks in and out and provide a brief overview of the shift operations in managers log, including any relevant staffing notes.* Responsible for timely submissions of petty cash reconciliations, cash tips, payroll errors, missing invoices, expense reimbursements, timecard change forms, new hire packets, and all other administrative work that needs to be completed thoroughly and accurately.* Supervise department staff and ensure all department staff is trained properly and meet service standards, grooming standards, liquor controls, food and drink knowledge, and assist staff to execute service standards during peak hours.* Praise staff performance and provide continuous feedback to improve productivity and performance.* Conduct pre-shift meetings with service teams to ensure expectations are being communicated daily. Create and provide floor plans, check schedules and monitor employees are taking meal breaks in a timely manner, do uniform checks (all service employees must have wine openers and lighters).* Follow through on all guest complaints ensuring guest complaints are resolved at the time the complaint was received.* Ensure dining room is set up to service standards by checking for bar cleanliness, music levels, candles, lights, etc.* Assist with execution of the beverage program (Liquor, Wine and Beer) by promoting bar sales and informing bar manager of any insufficient stock of bar inventory levels. Assist in maintaining an exceptional tequila cart display with updated menus and pricing and actively motivate staff to upsell.* Create and develop incentive programs to reinvigorate staff and promote sales. Deliver employee appreciation immediately to reinforce a positive and friendly working environment.* Attends and is actively engaged in weekly all managers meeting with executive team.* Responsible for ensuring department is staffed accordingly, including posting schedules in a timely manner and recruiting, selecting, orienting, and training new hires approved by General Manager and Human Resources.* Follow through on all COVID-19 reporting and compliance. React quickly to any potential threats of exposure and regularly enforce extreme safety protocols in partnership with Human Resources.* Review and comprehend budgets, operating statements and cost savings initiatives as needed to assist in the financial management of department. Maintain labor under control by scheduling according to forecast and adjust as needed throughout the shift.* Using consistent and clear corrective action procedures, manage, counsel and coach employees through workplace conflict and resolve employee complaints, concerns, and/or problems as they arise.*Salary range $65,000 - $75,000**Benefits: Paid Vacation and Sick, CalSavers, Employee Referral, Employee Discount, Medical, Dental, Vision, Cell Phone Reimbursement, Bonus Program*Job Type: Full-timePay: $65,000.00 - $75,000.00 per yearBenefits:* Dental insurance* Employee discount* Health insurance* Paid time off* Vision insuranceExperience level:* 2 yearsShift:* Day shift* Evening shift* Night shiftWeekly day range:* Monday to Friday* Weekend availabilityCOVID-19 considerations:Ability to commute/relocate:* Newport Beach, CA 92660: Reliably commute or planning to relocate before starting work (Required)Work Location: One location

Keywords: Red O Restaurant, Newport Beach , Restaurant Manager, Executive , Newport Beach, California

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