Vice President, General Manager - Fashion Island

Company: Neiman Marcus Group, Inc.
Location: Newport Beach
Posted on: January 23, 2023

Job Description:

Four luxury retailers - Neiman Marcus, Bergdorf Goodman, Last Call and Horchow - make up the Neiman Marcus Group. For over a century, we have continually transformed and elevated the luxury shopping experience, offering the finest in fashion, shoes, handbags, jewelry,
beauty and decorative items
for the home. Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor. As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet. Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling. NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few. - As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions. NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners. Summary Statement: -The Senior Director General Manager is responsible for driving the sales and profitability of a Neiman Marcus store. They do this by effectively leading, managing, and driving towards the shared goal of all Associates: to maximize store profitability by providing an exceptional sales experience. This role is also responsible for clearly communicating and guiding the team to achieve corporate objectives. RESPONSIBILITIES People -

• Owns overall people, product and placement, and sales promotion for entire store
• Recognizes outstanding Associate performance, addresses opportunities for improvement, and quickly resolves issues
• Tailors leadership style to appropriately set expectations and coach for growth for different levels of direct reports
• Sets goals for team in alignment with department objectives and supports Associates in achieving them
• Develops, motivates, and trains the management team in all aspects of the store -
• Provides consistent and frequent communication so all team members are aware of the store vision, goals, and expectations -
• Oversees overall scheduling expectations with sensitivity to promotional calendar and business needs -
  Customer Experience
  • Champions NMG culture and values and leads by example in order to create a friendly, upbeat atmosphere where customer service is consistent with Neiman Marcus standards
  • Partners with Store Leadership team and Regional team (e.g., Client Development) to fulfill store strategic efforts
  • Provides guidance regarding the floor coverage to team based on experience and best practices -
  • Leads by example by building and maintaining positive and productive relationships with vendors, customers, merchants, etc.
  • Builds a customer service-driven team, overseeing customer service efforts and escalations
  • Seeks to help others by identifying and meeting the needs of the team, customers, partners, and the community
  • Champions the store's new account and clientele acquisition programs and helps motivate the store team to meet these goals Business Ownership
    • Oversees all Sales Experience initiatives at store (non-flagship) -
    • Drives towards the achievement of maximum sales and growth in line with company vision and values in partnership with other functional leads for the entire store -
    • Oversees all aspects of merchandise and communications with merchant and vendor partners (e.g., presentation, returns, damages)
    • Manages Store Leadership team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence within team
    • Determines strategic objectives for the store and sets priorities accordingly
    • Continuously analyzes and develops understanding of internal and external customer behavior, trends, and preferences, adjusting processes and standards accordingly (e.g., focus programs)
    • Plans and executes store budget and sees to it that guidelines are being followed to minimize operating expenses and maximize revenue
    • Partners with Merchant and Planning Organization Leaders as well as Regional team to determine appropriate strategies and action plans for the store to yield positive results -
    • Facilitates cross-functional communication across store departments to optimize collaborative efforts
    • Facilitates Store Leadership team meetings by fostering a trusting and respectful environment for free and open participation, idea sharing, addressing concerns and challenges, setting goals, etc. QUALIFICATIONS
      • 14+ years of relevant experience, luxury retail fashion experience preferred
      • Experience holding full profit and loss accountability preferred -
      • Demonstrated change leadership within team and organization
      • Proven track record achieving results across multiple businesses
      • History of building, leading, motivating, and coaching teams to achieve objectives
      • Advanced business acumen and analytical skills
      • Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate business partners, and leading cross-functional large-scale initiatives
      • Excellent oral and written communication skills
      • Strong attention to detail -
      • "Win together" mentality
      • Advanced proficiency with MS Office Product Suite -
      • Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
      • Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays - Additional Information
        • Posting Date: Jan 18, 2023
        • Overtime Status: Exempt My ProfileCreate and manage profiles for future opportunities.Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminalhistory as required by applicable law.
          If you have a disability under the Americans with Disabilities Act or similar law, and you need assistance in accessing our Career Center or wish to discuss potentialaccommodations related to applying for employment at our Company, please contact ApplicantSupport@NeimanMarcus.com.
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Keywords: Neiman Marcus Group, Inc., Newport Beach , Vice President, General Manager - Fashion Island, Executive , Newport Beach, California