Assistant Manager - Fashion Island
Company: Alice and Olivia
Location: Newport Beach
Posted on: March 15, 2023
Job Description:
TITLE: ASSISTANT STORE MANAGER
REPORTS TO: STORE MANAGER
JOB DESCRIPTION:
Our mission does not solely aim to create a unique customer
experience. We produce leaders by instilling confidence, knowledge,
and a stylist's mentality. The Assistant Store Manager is
responsible for driving the business forward by providing an
exceptional customer experience and creating long lasting client
relationships. The Assistant Manager is a sales floor role, focused
on creating an environment in which feedback is constant and the
customer is always the top priority. This role will support the
overall store through the development of a personal client book as
well as the growth of the team's client book. This individual will
partner with the Store Manager to ensure the operations and systems
of the store run smoothly, optimizing profitability and
efficiency.
COMPETENCIES:
- Customer focus
- Drive for results
- Team player
- Time management
- Personal credibility
- Business acumen
- Communication
- Managerial courage
- Managing performance
- Motivating others
THE RESPONSIBILITIES:
- Meet personal and store sales goals by ensuring that each
customer receives outstanding customer service
- Establish a returning client business by developing and
maintaining long lasting relationships
- Actively outreach to client base to strengthen relationship via
email, phone call and text messaging
- Utilize company selling culture and training tools to meet and
exceed KPI expectations
- Remain coachable and open to feedback to continuously develop
in your role
- Actively learn and speak to the trends of each collection, with
the end goal of always building stronger stylists
- Maintain an active sales floor presence to lead by example and
coach staff to develop strong client relationships
- Provide constant feedback and acknowledgements, with the goal
of inspiring and motivating sales team
- Maintain organization, upkeep, and cleanliness of both the
front and back of house
- Participate in all Divisions of Responsibility to support
overall business and develop as a well-rounded leader
- Ensure the integrity of payroll and the payroll
process
- Ensure that the sales floor is maintained and beautifully
reflects the brand
- Maintain an active sales floor presence to assist and coach
staff in developing strong client relationships
- In the absence of the Store Manager, Assistant Manager is
responsible to oversee all store operations and maintain store KPI
expectations
- Partner with entire team to execute open + close checklist,
shipments, DOR's and overall store standards
- Actively support Diversity, Equity, and Inclusion
initiatives
REQUIREMENTS:
- Ability to wear face mask throughout shift to protect yourself
and others around you
- Previous management experience + sales experience
required
- Ability to constantly bend, open, lift, carry and move
merchandise and fixtures up to 25 pounds as needed
- Continuous standing and walking; ability to move around all
store areas and be accessible to customers
- Ability to occasionally climb ladders as needed
- Ability to work daily with telephone, POS and computer
equipment
Keywords: Alice and Olivia, Newport Beach , Assistant Manager - Fashion Island, Executive , Newport Beach, California
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