Manager, Servicing & Loyalty Analytics
Company: Hyundai Capital
Location: Newport Beach
Posted on: March 20, 2023
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Job Description:
Job Description - Manager, Servicing & Loyalty Analytics
(2300003G) Job Description Manager, Servicing & Loyalty Analytics -
( 2300003G ) Description Who We Are: - Through our service brands
Hyundai Motor Finance, Genesis Finance*, and Kia Motors Finance, we
provide financial products tailored to meet the needs of Hyundai,
Genesis, and Kia dealerships nationwide, including dealer inventory
and facility financing. And, through these dealerships, we provide
indirect vehicle financing and leasing solutions to over 1.7
million retail customers. Employee Value Prop and Culture: - Our
employees contribute every day to a culture that is fast-paced,
dynamic, energized, agile, and collaborative. - From our various
engagement programs to the unique design of our offices, we strive
to foster a connected, fun, positive and rewarding company culture
where employees feel appreciated for their contributions, proud of
their company, and thrive to be passionately invested in HCA's
success. Global One Company: Many countries. One identity. Hyundai
Capital has offices across the world, including China, Canada, the
United Kingdom, Germany, Russia, Brazil and Korea. Our work
environments are designed with specific themes in mind to achieve a
consistent global identity that reflects our values: light,
collaboration, elements of nature and symmetry. General Summary:
The Manager, Servicing & Loyalty Analytics is responsible for
developing performance measurement, identifying opportunities for
improvement, developing action items and facilitating progress with
functional leaders. This role will also analyze customer feedback,
e.g., surveys and complaints, and industry benchmarking results to
objectively assess performance and functional maturity levels. In
addition, this role will own the update of functional performance
status to department/division management and headquarter
counterparts. The performance management that this role gets
involved in will be contact centers (GCS, Sykes) and servicing
support (DLS, ATL, GCS, billing vendor (Creel), payment lock-box
vendors, title vendor (STA), etc.) Duties and Responsibilities:
Keywords: Hyundai Capital, Newport Beach , Manager, Servicing & Loyalty Analytics, Executive , Newport Beach, California
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