Financial Center Manager
Company: Bank of America
Location: Newport Beach
Posted on: May 18, 2023
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Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day.
One of the keys to driving Responsible Growth is being a great
place to work for our teammates around the world. We're devoted to
being a diverse and inclusive workplace for everyone. We hire
individuals with a broad range of backgrounds and experiences and
invest heavily in our teammates and their families by offering
competitive benefits to support their physical, emotional, and
financial well-being.
Bank of America believes both in the importance of working together
and offering flexibility to our employees. We use a multi-faceted
approach for flexibility, depending on the various roles in our
organization.
Working at Bank of America will give you a great career with
opportunities to learn, grow and make an impact, along with the
power to make a difference. Join us!
Job Description:
This role is responsible for the daily management of a financial
center and it's employees. This role operates as a business owner
and is responsible for fostering a team environment, instilling an
effective client-centric and risk culture in the center, and
demonstrating that we are here collectively to help customers
achieve their financial goals. The financial center manager holds a
critical role, ensuring operational excellence and cohesive
effectiveness.
A Financial Center Manager (responsibilities):
--- Develops talent, including proactive sourcing of candidates
--- Manages client traffic, engaging and appropriately routing
clients and fostering client retention
--- Manages business results through formalized management routines
and coaching
--- Creates a world class client experience environment
--- Manages market-level initiative prescribed by market
leaders
--- Drives operational excellence by engaging employees on business
strategy
--- Manages organizational priorities and effective execution
This position may also have responsibilities for managing
associates. At Bank of America, all managers at this level
demonstrate the following responsibilities, in addition to those
specific to the role, listed above.
Managerial Responsibilities:
--- Diversity & Inclusion: Model an inclusive environment for
employees and clients, aligned to company D&I goals.
--- Manager of Process & Data: Demonstrate deep process knowledge,
operational excellence and innovation through a focus on
simplicity, data-based decision making and continuous
improvement.
--- Enterprise Advocate: Communicate enterprise decisions, purpose
and results, and connect to team strategy, priorities and
contributions.
--- Risk Manager: Ensure proper risk discipline, controls and
culture are in place to identify, escalate and debate issues.
--- People Manager & Coach: Provide inspection, coaching and
feedback to motivate, differentiate and improve performance.
--- Financial Steward: Actively manage expenses and budgets in
alignment with objectives, making sound financial decisions.
--- Enterprise Talent Leader: Assess talent and build bench
strength for roles across the organization.
--- Driver of Business Outcomes: Deliver results by effectively
prioritizing, inspecting and appropriately delegating team
work.
You're a person who (required skills):
--- Is an enthusiastic, highly motivated self-starter with a strong
work ethic and intense focus on results, acting in the best
interest of the client.
--- Collaborates effectively to get things done, building and
nurturing strong relationships.
--- Displays passion, commitment and drive to deliver an experience
that improves our clients' financial lives.
--- Has 3+ years' of demonstrated experience building, leading,
managing and coaching a team.
--- Is confident in identifying solutions for clients based on
their needs and can resolve problems independently or bring in
others as needed.
--- Communicates effectively and confidently, and is comfortable
engaging all clients.
--- Has the ability to learn and adapt to new information and
technology platforms.
--- Applies strong critical thinking and problem-solving skills to
meet clients' needs.
--- Will follow established processes and guidelines in daily
activities to do what is right for clients and the bank, adhering
to all applicable laws and regulations.
--- Efficiently manages your time and capacity.
--- Can manage complexity, prioritize tasks, delegate and execute
in a fast-paced environment.
--- Can interpret performance results, find opportunities to drive
success and hold others accountable to results.
--- Can be flexible to work weekends and/or extended hours as
needed.
You'll be more prepared if you have (desired skills):
--- Experience in financial services and knowledge of financial
services industry, products and solutions.
--- Experience in mortgage, retail or hospitality.
--- Experience working in an environment with individual and team
goals where goals were routinely met or exceeded.
--- Bilingual skills.
Skills Used in this Role:
--- Coaching
--- Customer Focus
--- Decision Making
--- Establishing Trust
--- Influencing
--- Learning Agility
--- Demonstrating Technology
--- Overcoming Objections
--- Performance Management
--- Risk Management
--- Time Management
--- Sales Management
--- Consumer Products and Solutions
--- Cash Management
--- MultitaskingShift:1st shift (United States of America)Hours Per
Week: -40 About Us Bank of America is committed to help employees
through the transition period when they're displaced as a result of
a workforce reduction, realignment or similar measure. Please
review the resume writing and interviewing tips provided below to
help prepare you for your next career opportunity. Regardless of
the position you are interested in, the starting points to building
your resume are the same:
1. -Determine the job or types of jobs you want to do and research
their responsibilities and qualifications.
2. -Think about why you can do the job and make a list of your
skills that are relative to the job.
3. -Identify experiences or accomplishments that show your
proficiency in the skills required for the job.
4. -Summarize your abilities, accomplishments and skills into a
brief, concise document.
- Considerations when writing a resume
--- -Do be brief. Resumes should be 1-2 pages in length.
--- -Do be upbeat and active in your wording.
--- -Do emphasize what you have done clearly and concretely.
--- -Do be neat and well organized.
--- -Do have others proofread and critique your resume. Spell
check. Make it error free.
--- -Do use high quality, white or light colored 8 - x 11 paper.
Use a laser printer if possible.
--- -Don't be dishonest, always tell the truth about yourself in
the most flattering light.
--- -Don't include salary history or requirements.
--- -Don't include references.
--- -Don't include accomplishments that do not support your
professional goals.
--- Don't include anything that isn't relevant. (For example, don't
mention your fondness for swimming unless you want to work on the
water.)
--- -Don't use italics, underlining, shadows or other fancy
treatments. Seven steps to a successful interview
1. -Anticipate -Put yourself in the interviewer's position. What do
you believe the interviewer is most interested in? Why do you think
you have been invited to interview?
2. -Research -What are the primary functions of the line of
business? What are the success factors for the job? Is there a job
description available?
3. -Assess -Think about your skills, abilities, knowledge,
interests, traits, values and accomplishments. Match them to what
you know about the job. Consider which ones you should
highlight.
4. -Prepare Answers -Think about what the interviewer may ask,
determine what the best answer is and write it down.
5. -Prepare Questions - Interviewing is a two-way street. By asking
thoughtful questions, you communicate your interest and learn a lot
about the job. Choose two or three questions to ask your
interviewer. Avoid asking a lot of questions about vacation time or
breaks.
6. -Practice - It may seem awkward, but it is the best way to come
across well in an interview. Practice your own "great responses"
with others or in front of a mirror until you appear relaxed and at
ease.
7. -Follow-up - Send a brief follow-up letter to the interviewer.
Keep in mind that the many job searchers will not send a follow-up
letter. Sending one can become a competitive advantage.
Keywords: Bank of America, Newport Beach , Financial Center Manager, Executive , Newport Beach, California
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