Customer Support Manager

Company: VirtualVocations
Location: Vista
Posted on: May 10, 2025

Job Description:

A company is looking for a Customer Support Manager to lead and develop their customer support team.
Key Responsibilities

Manage, mentor, and develop a team of Customer Support Representatives
Maintain team schedules and monitor performance metrics
Lead on technical issues and client escalations while updating training documents

Required Qualifications

Prior experience mentoring or leading a Customer Support team is preferred
Bachelor's Degree in Finance, Economics, or Business
Ability to independently complete projects and initiatives
Experience with Salesforce.com or other CRM systems is a plus
Flexible and adaptable in a dynamic environment

Keywords: VirtualVocations, Newport Beach , Customer Support Manager, Executive , Vista, California

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