Customer Service / Call Center

Company: Kforce Finance and Accounting
Location: Newport Beach
Posted on: January 16, 2023

Job Description:

A Kforce client is seeking to hire a Customer Service/Call Center in Newport Beach, California (CA).

Summary:
This position is remote and must be in the Eastern Time Zone. The Dispatcher will respond to all technical/operational service requests.

Responsibilities include:

Manage requests from multiple channels of communication for urgent and non-urgent service requests
Customer Service/Call Center will establish priorities, dispatch technicians, and effectively communicating with customers and internal staff regarding the status of the site
Work closely with maintenance planners, field service support, field technicians and/or Operations management to ensure that issues are resolved in a timely manner
As a Dispatcher, you will communicate via phone, email, texts, and chats

Keywords: Kforce Finance and Accounting, Newport Beach , Customer Service / Call Center, Hospitality & Tourism , Newport Beach, California

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