Assistant Store Manager
Company: Barnes & Noble
Location: Newport Beach
Posted on: January 19, 2023
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Job Description:
Title: Assistant Store ManagerCategory: RetailEmploymentType:
Full-TimeLocation: CA - Newport Beach - Fashion Island -
2225LocationType: retailJobLocation: Newport Beach, California
92660JobSummary: As an assistant store manager (ASM), you enjoy
working with people, are energized by your passion for books and
model excellent service every day. As the deputy to the store
manager (SM), you focus on the look and consistent presentation of
our stores, empowered to make decisions ensuring the shopping
experience for our customers is to their satisfaction. You
communicate consistently with your SM on your ideas to ensure this
experience and drive this through our people, actively
participating in bookseller development. In your role, you ensure
sales and profit through your ability to leverage resources which
results in booksellers who can provide first-class service to our
customers. As a leader, you work collaboratively with the team to
ensure a store where booksellers are engaged doing what they love:
talking about and selling books.WhatYouDo: Ensure consistent,
friendly and informed service to customers, first by the example
you set and second by the training and delivery of first-class
service by the store team. Ensure a vibrant bookstore through the
flawless execution of bookstore basics. Assess the store from the
customers perspective and use insight to seek and influence
improvement with the SM. Model handselling skills to drive
successful campaigns such as Our Monthly Picks, preorders, etc., to
establish book prowess and drive sales. Develop the bookselling
team through engagement and coaching; work with team by providing
feedback to assess and focus on individual strengths and recommend
talent for development in the store. Ensure the achievement of
sales goals and deliver operational excellence to maximize
efficiency and minimize loss through timely execution of all
processes. Ensure compliance to company standards as it pertains to
safety, customer communications and all store operations.
Communicate with your store team respectfully and with urgency on
key issues and messages, creating a culture that demonstrates the
values of the company. Embrace the cluster structure and work
collaboratively with others for betterment of all locations. Work
on the selling floor, which requires physical activity (i.e.,
prolonged standing, repetitive bending, lifting, climbing). Open
and close the building, ensuring the safety of our employees and
customers.Knowledge&Experience: Solid bookselling knowledge
across various genres and strong understanding of the book
industry. Enthusiasm for books that is reflected in the excellent
standards of service for the local community. Experience in
managing and developing employees at all levels. Effective
organization, planning and prioritization of workload. Able to
delegate and work through others. Ability to communicate
effectively and comfortably. Experience building collaborative and
productive working relationships at all levels. Deliver honest and
constructive feedback.Expected Behaviors Prioritize customer
experience above all else. Commit to and develop booksellers.
Execute bookstore basics flawlessly. Drive results through
thoughtful development. Provide feedback, coaching and development.
Can empathize with and understand people. Demonstrate collaboration
and ability to adjust style to meet individual needs. Provide clear
direction, monitor progress and provide appropriate feedback when
running the store. Understand key financial indicators and make
good decisions to drive positive results. Solve problems through
good decision making, including in ambiguous situations. Know the
most effective and efficient processes to get things done with a
focus on continuous improvement. Motivate a team of people through
engagement, focused dialogue and feedback. Open to feedback and can
reflect on this insight to develop and grow. Show adaptability and
work with a sense of urgency all the time.EeoStatement: Barnes &
Noble is an equal opportunity and affirmative action employer. All
qualified applicants will receive consideration for employment
without regard to age, race, color, ancestry, national origin,
citizenship status, military or veteran status, religion, creed,
disability, sex, sexual orientation, marital status, medical
condition as defined by applicable law, genetic information,
gender, gender identity, gender expression, hairstyle, pregnancy,
childbirth and related medical conditions, reproductive health
decisions, or any other characteristic protected by applicable
federal, state, or local laws and ordinances.
Keywords: Barnes & Noble, Newport Beach , Assistant Store Manager, Hospitality & Tourism , Newport Beach, California
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