Customer Service Call Center Inbound

Company: Fletcher Jones Management West
Location: Newport Beach
Posted on: January 22, 2023

Job Description:

Ready to join a winning team? Your next opportunity awaits at Fletcher Jones Automotive Group! The nation's family-owned and operated organization is hiring a Call Center Representative to join our Business Development Center Team.The Call Center Representative acts as the communication link between the customer and automotive dealership. The Call Center Representative is responsible for setting service appointments via inbound calls and providing status updates as needed.BenefitsHealth insuranceDental insuranceVision insurancePaid time off401(k)401(k) matchingFlexible spending accountProfessional development assistanceLife insuranceEmployee assistance planDisability insurancePaid trainingFlexible schedulesPay Scale InformationEmployees in this position will be paid a base hourly wage of $20 / hour plus commissions based on performance.QualificationsOutstanding interpersonal and communication skillsPrevious experience in a call center, retail or customer service is preferredResponsibilitiesFollow script and guidelines on each and every phone call.Master Power Tracks and use appropriately.Ensure phones are not left unattended during scheduled shift.Maintain appropriate levels of customer service and client retention by resolving customer complaints or concerns immediately and appropriately; assume ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customerAt Fletcher Jones, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones brand that drives our company toward success.We are an Equal Opportunity Employer

Keywords: Fletcher Jones Management West, Newport Beach , Customer Service Call Center Inbound, Hospitality & Tourism , Newport Beach, California