Customer Service Call Center Inbound
Company: Fletcher Jones Management West
Location: Newport Beach
Posted on: January 22, 2023
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Job Description:
Ready to join a winning team? Your next opportunity awaits at
Fletcher Jones Automotive Group! The nation's family-owned and
operated organization is hiring a Call Center Representative to
join our Business Development Center Team.The Call Center
Representative acts as the communication link between the customer
and automotive dealership. The Call Center Representative is
responsible for setting service appointments via inbound calls and
providing status updates as needed.BenefitsHealth insuranceDental
insuranceVision insurancePaid time off401(k)401(k) matchingFlexible
spending accountProfessional development assistanceLife
insuranceEmployee assistance planDisability insurancePaid
trainingFlexible schedulesPay Scale InformationEmployees in this
position will be paid a base hourly wage of $20 / hour plus
commissions based on performance.QualificationsOutstanding
interpersonal and communication skillsPrevious experience in a call
center, retail or customer service is
preferredResponsibilitiesFollow script and guidelines on each and
every phone call.Master Power Tracks and use appropriately.Ensure
phones are not left unattended during scheduled shift.Maintain
appropriate levels of customer service and client retention by
resolving customer complaints or concerns immediately and
appropriately; assume ownership of the customer's experience by
carrying out those additional assignments that allow the dealership
to leave a positive impression with the customerAt Fletcher Jones,
we attract, nurture, and retain the most talented people in the
industry by providing the highest quality work environment where
productivity, creativity, and personal and professional growth can
flourish. We believe our team sits behind the wheel of the Fletcher
Jones brand that drives our company toward success.We are an Equal
Opportunity Employer
Keywords: Fletcher Jones Management West, Newport Beach , Customer Service Call Center Inbound, Hospitality & Tourism , Newport Beach, California
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here to apply!
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