L2 Technical Support Specialist
Company: VirtualVocations
Location: Vista
Posted on: May 16, 2025
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Job Description:
A company is looking for a Middle L2 Technical Support
Specialist for MarTech.
Key Responsibilities
Handling operational and technical support requests from
clients
Investigating, triaging, and resolving incidents or escalating when
needed
Collaborating with QA, development, and product teams to resolve
configuration issues
Required Qualifications
1-2 years in technical support, client success, QA, or IT
operations
Experience in a B2B or SaaS company preferred
Understanding of how web-based systems work (HTTP, APIs, logs,
etc.)
Experience with ticketing systems (e.g., Jira, Zendesk)
Basic knowledge of databases (ability to run simple SQL
queries)
Keywords: VirtualVocations, Newport Beach , L2 Technical Support Specialist, IT / Software / Systems , Vista, California
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