Account Coordinator
Company: WhiskerCloud
Location: Newport Beach
Posted on: April 3, 2021
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Job Description:
\n\nAs an Account Coordinator at WhiskerCloud, you---ll be a key
part of our customer success and onboarding team. In this role, you
will be responsible for managing new customers--- onboarding
process to the WhiskerCloud platform. Our customers vary in size
and technology experience, so we are looking for motivated people
that possess strong communication skills, a passion for helping
people, an interest in problem-solving, and a good eye for
design.\n\n \n\n \n \n\n \n\nThe ideal candidate will be someone
that works smart and wants to rise in our company. Our team is big
on collaboration and wearing multiple hats to keep the momentum
rolling!--Due to coronavirus, our team is fully remote, but we do
prefer people living in California. \n\n \n\n \n \n\n \n\n In this
role, you will: \n\n Engage and communicate with new customers to
ensure they understand the WhiskerCloud platform Be a
troubleshooting detective who follows every clue, can easily
connect with customers, and build rapport during the onboarding
process Provide screen-share and phone training to new customers
when needed Work as a liaison between multiple departments to
provide a seamless onboarding experience Work closely with internal
teams to streamline processes and coordinate the execution of new
customer success strategies Go above and beyond for every customer
you interact with \n\n \n \n\n \n\n The right candidate has these
skills: \n\n At least one year of working experience in a customer
experience, social media, or web design capacity Excellent
knowledge of web design and social media platforms Agency or
startup experience is not required but is strongly preferred The
ability to think strategically and to lead Strong client-facing and
communication skills Advanced troubleshooting and multi-tasking
skills \n\n \n \n\n \n\n Our employees enjoy some fun perks: \n\n
Generous PTO with over 30 paid days off per year Awesome health
benefits: we cover 65% of your health insurance, 75% off your
dental insurance, and 75% of your vision insurance Due to COVID,
all work is remote. We cover the cost of all equipment and software
you---ll need to thrive All travel is covered by us when you attend
company events Fun company outings and team-building activities
(currently doing virtual pizza and beer parties due to COVID) Many
opportunities for growth \n\n \n \n\n \n\nWe want someone that
stands out when applying! Be sure to let us know why you are the
best candidate for the WhiskerCloud team.\n\n \n\n \n \n\n \n\n
About WhiskerCloud \n\n \n\n \n \n\n \n\nWhiskerCloud is a Newport
Beach, CA-based technology company best known for its total package
of marketing and technology bundles for veterinary hospitals
worldwide. Our company culture is rooted in teamwork, connections,
and employee growth.\n\n \n\n \n \n\n \n\nWhiskerCloud was founded
in 2016 in Denver, CO, and has been modernizing the veterinary
industry ever since. We offer our customers beautiful, custom
websites, mobile-responsive design, email and cloud hosting,
analytics, search engine optimization, content creation,
advertising, social media, and web security --- we---re the
all-in-one platform that the veterinary industry has needed for a
long time.\n\n \n\n \n \n\n \n\n ---The starting pay for this role
is $47,840 --- $49,920 per year plus benefits. \n\n
Keywords: WhiskerCloud, Newport Beach , Account Coordinator, Other , Newport Beach, California
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