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Member Services Associate

Company: UFC GYM
Location: Newport Beach
Posted on: April 3, 2021

Job Description:

GENERAL SUMMARY: The Member Service Associate is responsible for the collection of our past dues for all signature and MSA clubs as well as handling member concerns. ESSENTIAL DUTIES & RESPONSIBILITIES:

  • While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
  • Accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards.
  • Maintains up-to-date customer contact information in the collections systems.
  • May be required to support other queues to facilitate teamwork in the department.
  • Escalates and assists other team members with calls as needed.
  • Serves as a resource/subject matter expert and may provide training to fellow team members.
  • May be required to initiate external contact with customers and may perform advanced loss prevention activities (i.e. skip tracing, field chasing, account settlement) or administrative work.
  • Daily review of DataTrak on prior day dues collections and all club entries. Review entries for notes, club errors and evergreen invoices.
  • Timely, responsive, courteous communication with all member inquiries, questions, concerns, and needs. ORGANIZATION RELATIONSHIPS: The Member Service Associate will report to the Member Services Manager working with all employees within that department and a dotted line to the Vice President of Member Services and CFO. REQUIRED QUALIFICATIONS: Knowledge, skills & abilities:
    • Proficient in the use of Microsoft Excel, Word and Power Point
    • Advanced phone skills
    • Strong time management skills, with the ability to manage multiple assignments
    • Excellent follow-through and detailed documentation skills 2) Minimum certifications/educational level:
      • 4-year Bachelor's degree preferred 3) Minimum experience:
        • 1-4 years of admin experience
        • Previous experience in collection dues is preferred 4) Physical Requirements:
          • While performing the duties of this job, the employee is regularly required to stand for up to 8 hours. The employee occasionally sits, walks, kneels and reaches with hands and arms.
          • Occasionally required to lift and/or move up to 10 lbs. This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Perks/Benefits:Free Champion Gym MembershipMedical, Dental, Vision, Life Insurance, FSA Account offered for full-time employeesOutdoor break area and bike rentalsEmployee discounts at Gym Store, Arm Bar and moreAccess to gyms and classes where you can train different

Keywords: UFC GYM, Newport Beach , Member Services Associate, Other , Newport Beach, California

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