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CLERICAL COORDINATOR - HHH HOME HEALTH

Company: Hoag Memorial Hospital Presbyterian
Location: Newport Beach
Posted on: May 3, 2021

Job Description:

Primary Duties and ResponsibilitiesThe Clerical Coordinator maintains clerical organization within the department. Ensures order entry is accurately and timely, including maintenance of all reports, chart forms, instructions in patient charts. Processes orders for tests, procedures and special requests accurately during downtime procedures. Ensures accurate and timely completion of forms to expedite patient care. Maintains and updates pertinent patient information on computer systems, EMR, communication venues and with appropriate departments in a timely manner. Routinely checks and orders supplies, following-up to ensure stock is available to meet the needs of the unit and informing appropriate personnel if items are unattainable. Monitors electronic orders, processes orders (faxing, order entry), expedites STAT orders and notifies nurse. Greets visitors. Directs ancillary staff for patient pick up. Is the Go-To resource for all physicians, NPs, PAs and RNs. Completes the Census sheet each night at midnight. Answers the telephone/call light promptly and courteously, relaying messages in a timely manner to the appropriate care giver. Follows protocol and helps coordinate unit activities during emergency situations. Notifies nurses when physicians are making rounds on the unit. Ensures appropriate follow-up and resolution of computer equipment used for clinical documentation. Ensures appropriate follow-up and resolution of issues and care. Has a thorough understanding of the challenges of their fellow clinicians in using EMR. Is proficient in navigating EMR. Will ensure compliance with usage of the EMR system. Provides ongoing first-line support for workflow education/review, and trouble-shooting, to fellow clinicians even during non-activation times. Job Knowledge, Skills, and Competencies Diversity - Demonstrates ability to work with a diverse group of people in a manner that enables them to reach their full potential, in pursuit of organizational objectives.Technology & Equipment Skills - Maintains knowledge of technology, tools, equipment and other devices in work area. Demonstrates competence in technology skills required for the role, as well as ability to learn and master new skills. For clinical position this includes equipment and devices pertinent to treatment, procedures and practice. Interpersonal Skills - Listens to and understands what others are saying. Establishes effective working relationships with others, contributing to a climate of mutual respect and cooperation. Uses language to the situation. Demonstrates sensitivity and tact, understanding own effect on the motivation, attitudes and actions of others. Makes favorable first impressions.Job Knowledge - Demonstrates full knowledge and understanding of concepts and procedures needed to be successful in the role, including knowledge of applicable department, organization and external rules and regulations impacting day to day processes. For clinical positions, this includes clinical procedures required by department and unit, as demonstrated by unit-based competency testing.Oral/Written Communication - Ability to speak and write effectively, demonstrates fundamental command of language, communicates well using all mediums.Travel - Position may require local travel between various Organization locations Organization Behavioral CompetenciesTrust & AccountabilityDemonstrates honest and ethical behavior. Takes responsibility for both words and actions. Acts with integrity. Maintains patient confidentiality. Business AcumenUses resources, equipment and finances appropriately. Demonstrates the functional and technical skills to do the job effectively. Willing and actively shares his/her knowledge with others. Accepts changes and adapts to new situations and responsibilities. CUSTOMER SATISFACTIONDelivers superior customer service consistent with the Hoag Experience. Displays a professional image. Demonstrates tact, diplomacy and understanding when dealing with difficult situations. Listens and asks questions to understand patient and customer needs. Builds relationships with internal customers and employees. Admits mistakes and takes service recovery to steps to ensure any issues or problems are quickly addressed. Ensures that all information and services provided are safe, accurate, and available in a timely manner and meet regulatory requirements. INNOVATIONBrings forth creative ideas (ones own or others) to address patient, physician, customer, and community needs. Looks for creative or new ways to improve efficiencies and reduce costs. Adopts new processes, techniques and methods. Stays current with technologies and advances in his/her area, department and/or field. Education and Experience High School Graduate or equivalent preferredAbility to use advanced features of EMR and OnBase which are beyond the abilities of normal users requiredPrevious hospital experience or documented course work for Clerical Coordinators including knowledge of medical terminology requiredWorking knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, plus healthcare database systems preferredRecently employed as a Clerical Coordinator. Student enrolled in active healthcare program such as nursing, physical, occupational, or speech therapy preferredLicenses Required NoneLicenses Preferred NoneCertifications Required NoneCertifications Preferred BLS - AHA Basic Life Support

Keywords: Hoag Memorial Hospital Presbyterian, Newport Beach , CLERICAL COORDINATOR - HHH HOME HEALTH, Other , Newport Beach, California

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