Primary Duties and Responsibilities
The PBX Operator answers a multi-incoming computerized PBX
system and directs calls to the appropriate extension, department,
or individual. Responsible for monitoring and responding
appropriately to medical emergency alarms, fire, and equipment
Responsible for activating the various types of Emergency Codes
in the Hospital (both Disaster/Emergency and Medical Emergency.
Assists in transferring and connection of outgoing calls,
operator-assistance calls, toll calls, and international calls for
physicians, Hospital personnel, and patients.
Job Knowledge, Skills, and Competencies
Manges conflict, disagreement and discord among and between
staff and work units, while recognizing and addressing
sensitivities and stakeholder needs.
Demonstrates ability to work with a diverse group of people in a
manner that enables them to reach their full potential, in pursuit
of organizational objectives.
- Technology and Equipment Skills
Maintains knowledge of technology, tools, equipment and other
devices in work area. Demonstrates competence in technology skills
required for the role, as well as ability to learn and master new
skills. For clinical positions this includes equipment and devices
pertinent to treatment, procedures and practice.
Listens to and understands what others are saying. Establishes
effective working relationships with others, contributing to a
climate of mutual respect and cooperation. Uses language to the
situation. Demonstrates sensitivity and tact, understanding own
effect on the motivation, attitudes and actions of others. Makes
favorable first impressions.
Demonstrates full knowledge and understanding of concepts and
procedures needed to be successful in the role, including knowledge
of applicable department, organization and external rules and
regulations impacting day to day processes. For clinical positions,
this includes clinical procedures required by department and unit,
as demonstrated by unit -based competency testing.
- Oral/Written Communication
Ability to speak and write effectively, demonstrates fundamental
command of language, communicates well using all mediums.
Position may require local travel between various Organization
Education and Experience Required
- Required: High School Diploma, or equivalent; Working knowledge
of Microsoft Office products, including Outlook, Word, and
- Preferred: Six months PBX experience in an acute hospital
- Valid California driver's license for those who are authorized
to operate Hoag vehicles.