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Call Back Analyst

Company: United Auto Credit
Location: Newport Beach
Posted on: June 12, 2021

Job Description:


As a Call Back Analyst in the Underwriting Department, you will follow up on submitted applications that have been approved or conditionally approved through our automated decisioning process with a goal of capturing the contracts. This includes following up on applications with dealerships over the phone using UACC's common sense lending approach with a focus on Service Excellence to our dealer body. Call Back Analysts play a key role in the day to day success of UACC. In this position, you will educate our dealer partners and area managers on the rationale behind credit decisions as well as gather information needed to make an informed decision.

Essential Duties and Responsibilities

Primary responsibilities include, but are not limited to the following:

  • Follow up with dealerships on automatically decisioned applications in an effort to capture the contracts
  • Extensive phone communication with existing dealer partners
  • Ensure applications meet program and guideline specifications
  • Build strong relationships with effective communication between the dealership body, sales/marketing team, and funders to gain credibility
  • Ability to restructure figures as needed including negotiating to capture contracts
  • Evaluate credit reports, customer information, and application structure to make sound underwriting decisions for company profitability
  • Ability to meet monthly goals for production, quality, and customer satisfaction


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Excellent communication and interpersonal skills.
  • Strong organizational and time management skills.
  • Demonstrated ability to develop business relationships with customers (our dealers), sales/marketing team members, as well as peers.
  • Strong negotiation skills.
  • Strong desire to achieve and succeed in a highly competitive market.
  • High energy and engaging
  • Above average work ethic and drive with the ability to work independently and with a team

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions


To perform the job successfully, an individual should demonstrate the following competencies:

  • Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
  • Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings
  • Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics
  • Customer Service: Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance

Computer Skills

Proficient in use of MS Office - Word, Excel, PowerPoint, SharePoint

Keywords: United Auto Credit, Newport Beach , Call Back Analyst, Other , Newport Beach, California

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