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Company: Hoag Memorial Hospital Presbyterian
Location: Newport Beach
Posted on: June 12, 2021

Job Description:

Under the general direction of the Multi-Site Manager, the Site Supervisor is responsible for managing a medical site location that provides ambulatory patient care services. The Site Supervisor is responsible for overall planning, development, coordination, implementation and management of all medical office administrative functions and related medical office activities. The primary focus of the position includes day to day operations, communication, ensuring staff provide high quality, cost effective care and patient focused services to patients.

Essential Functions

Oversees daily operations and workflow of the medical office

Responsible for operations to include supervision of personnel, including preparing work schedules and maintaining appropriate staffing

Under the direction of the Multi-Site Manager, participates in the hiring and firing of employees

Coordinates the completion of orientation and competency validation for employees

Holds meetings following an agenda and recording information. Ensure that absent staff members receive information missed

Participates in other meetings and committees as required

Oversight of audit and reconciliation processes

Maintains appropriate inventories of supplies by properly planning for the department workload

Maintains department readiness for regulatory and compliance audits at all times

Coordinates resources (payroll and non-payroll) appropriately to effectively operate within the established budget

Prepares report/data collection, as assigned, within the established time frame

Reviews monthly financial reports and provides variance explanation to Multi-Site Manager

Assists in the onboarding and acquisition of new Providers/Groups as assigned by Multi-Site Managers

Addresses staff performance through recognition, coaching, counseling and disciplinary actions in a timely manner and implements an action plan and follow-up as needed

Ensures that regulatory staff requirements and/or licenses and CPR etc. are current and documented

Establish clear objectives and measure/monitor progress and results related to department/organization goals and initiatives

Acts as patient advocate resolving patient care issues

Meets department standards for productivity and develops action plan if not achieving standards

Collaborates with physicians and providers to ensure that quality patient care and service are provided and the department is in accordance with professional and regulatory standards

Support the Hoag mission, vision and values

Implements and maintains patient experience and quality standards to meet patients and internal clients expectations in accordance with the Own It philosophy

Evaluates personnel in the time frame set by Human Resources

Provides statistical and financial data for the department

Implement and maintain new policy, procedures and processes as directed by Multi-Site Managers

Works collaboratively with Medical Director, Physician Site Director, Multi-Site Manager, Executive Director and other leadership to ensure an integrated system for health care delivery

Meets regularly with the Physician Site Director to review site operations and identify areas of opportunity Create a work environment that promotes a positive patient and staff experience

Performs other duties as assigned

Education, Training and Experience


Site Supervisor I

3 to 5 Providers and/or overseeing at least one urgent care office/location

2 years' experience in an Ambulatory Care Leadership position

Associates Degree in related field or licensed candidate preferred

Skills or Other Qualifications


Formal training in medical terminology.

Proficiency in word processing and spreadsheet programs.

Current knowledge of computer hardware and software functions and interactions.

Comprehensive knowledge in registration, patient accounting, data processing, customer service, California collection law and insurance billing regulations.

Effective communication with all customers.

Keywords: Hoag Memorial Hospital Presbyterian, Newport Beach , SUPERVISOR SITE I - NEWPORT BEACH URGENT CARE (Newport Beach, CA, US), Other , Newport Beach, California

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