Lead TQM - West Services
Company: Gigya
Location: Newport Beach
Posted on: August 3, 2022
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Job Description:
We help the world run better
Our company culture is focused on helping our employees enable
innovation by building breakthroughs together. How? We focus every
day on building the foundation for tomorrow and creating a
workplace that embraces differences, values flexibility, and is
aligned to our purpose-driven and future-focused work. We offer a
highly collaborative, caring team environment with a strong focus
on learning and development, recognition for your individual
contributions, and a variety of benefit options for you to choose
from. Apply now!
What you\ll do
As the TQM, you will:
* Lead Premium Engagement program
* Support or execute analysis of customer situation/requirements,
including business requirements, program/project, IT,
transformational, architecture, development, infrastructure, and
operational topics
* Support or execute engagement planning of Premium Engagement
services to customer situation/requirements, solutions, create a
value proposition, secure customer alignment, including working
with the account team, expert engagement engineer, solution or
industry experts, partners, executive sponsors, or delivery support
teams
* Support engagement quality and execution of Premium Engagement
services, including governance, top issue/escalation management,
executive reporting & presentations, resource staffing, contract
management, and services delivery
* Execute engineering services or resources for end-to-end projects
or focused phased activities, including design, optimization,
assessment, technical integration, validation, operations,
escalations, empower training, and workshops
What you bring
* Strong SAP business and technical solution architecture
expertise.
* 5-8+ years of experience with SAP\s Enterprise Solutions,
Industry Solutions, Platform Solutions, SaaS Solutions, Third-Party
Technologies, or Partner Technologies.
* Experience with SAP HANA, S/4 HANA, or SAP Business Technology
Platform preferred.
* SAP project management, value management, and quality management
practices
* Experience leading design, implementation, and change management
projects
* Pre-sales, Solutioning, Procurement, Contract Lifecycles,
Contract Renewals, and Customer Retention experience
* Experience working with c-levels, senior leaders, influencers,
and trusted advisors
* Strong facilitation, negotiation, and de-escalation skills
* Bachelor or Master\s STEM Degree: Science, Tech, Engineering,
Math or equivalent experience in the field of technology
Meet your team
SAP Technical Quality Manager is a key member of the Customer
Success organization and works with customers with Premium
Engagement contracts and is responsible for the overall delivery of
contracted services.
#LI-Hybrid
We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work
together more efficiently and use business insight more
effectively. Originally known for leadership in enterprise resource
planning (ERP) software, SAP has evolved to become a market leader
in end-to-end business application software and related services
for database, analytics, intelligent technologies, and experience
management. As a cloud company with 200 million users and more than
100,000 employees worldwide, we are purpose-driven and
future-focused, with a highly collaborative team ethic and
commitment to personal development. Whether connecting global
industries, people, or platforms, we help ensure every challenge
gets the solution it deserves. At SAP, we build breakthroughs,
together.
We win with inclusion
SAP\s culture of inclusion, focus on health and well-being, and
flexible working models help ensure that everyone - regardless of
background - feels included and can run at their best. At SAP, we
believe we are made stronger by the unique capabilities and
qualities that each person brings to our company, and we invest in
our employees to inspire confidence and help everyone realize their
full potential. We ultimately believe in unleashing all talent and
creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an
affirmative action employer. We are committed to the values of
Equal Employment Opportunity and provide accessibility
accommodations to applicants with physical and/or mental
disabilities. If you are interested in applying for employment with
SAP and are in need of accommodation or special assistance to
navigate our website or to complete your application, please send
an e-mail with your request to Recruiting Operations Team:
Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP
Employee Referral Program, according to the eligibility rules set
in the SAP Referral Policy. Specific conditions may apply for roles
in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment
without regard to their age, race, religion, national origin,
ethnicity, age, gender (including pregnancy, childbirth, et al),
sexual orientation, gender identity or expression, protected
veteran status, or disability.
Requisition ID: 346664 - Work Area: Consulting and Professional
Services - Expected Travel: 0 - 60% - Career Status: Professional -
Employment Type: Regular Full Time - Additional Locations:
#LI-Hybrid
Requisition ID: 346664
Posted Date: Jun 17, 2022
Work Area: Consulting and Professional Services
Career Status: Professional
Employment Type: Regular Full Time
Expected Travel: 0 - 60%
Location:
Newport Beach, CA, US, 92660
Job alert
The key to SAP\s success? Our people.
We grow. We lead. We innovate - together! We believe that the
difference between success and failure is a great team. As
colleagues, we support, challenge, and inspire one another every
day. We\re results-driven and ready to go the extra mile for our
customers. We all work from different places dealing with different
challenges and opportunities. But our goal is mutual. We build
breakthroughs, together.
Driven by innovation? It\s in our DNA.
At SAP, innovation is more than just developing top-notch software
- it\s creating technologies that open up new possibilities. As a
cloud company we are future-proofing our customers\ business and
building systems that provide a foundation for growth and
innovation. We know this doesn\t happen by accident, so we provide
a working environment that promotes free thinking, bold ideas, and
collaboration. Of course, having the resources and expertise of a
major global organization helps too.
Got ambitious goals? Achieve them - at SAP.
Stay relevant, agile, successful. SAP\s robust portfolio of
learning and development offerings helps you unlock your potential,
stay ahead of technology and accelerates your career. At SAP, we
want to make sure our employees are happy, healthy, fulfilled,
challenged - and working towards their individual career goals.
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Keywords: Gigya, Newport Beach , Lead TQM - West Services, Other , Newport Beach, California
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