Patient Service Assoc.
Company: MEDNAX
Location: Newport Beach
Posted on: March 16, 2023
|
|
Job Description:
Overview The Patient Service Associate is responsible to ensure
smooth clinic, patient and billing flow by greeting and directing
patients to their various appointments, preparing the daily clinic
schedule and updating the physicians' schedules, maintaining
patient files and records, interfacing with the different corporate
departments and by receiving and directly patient questions to
appropriate people. Works as a team member to facilitate patient
care and optimize the revenue. Responsibilities * Handle incoming
calls. * Review the charts and insurance referrals/authorizations
and taking appropriate action to assure proper maximal
reimbursement. * To assist the physicians and/or administrators in
all business and patient care responsibilities. * Coordinates
office communication flow. * Communicates effectively and
courteously with and demonstrates a caring attitude toward patients
and their families. * Greet, direct and assist large numbers of
visitors and refers visitors to various areas. * Ensure all patient
demographic and insurance information. * Answer telephones using
correct telephone etiquette at all times, recording legible and
complete messages, handling questions, transferring incoming calls
appropriately, contacting physicians, insurance companies,
hospitals, diagnostic facilities, billing departments, etc as
necessary. * Review patient intake information to verify insurance
coverage. * Verify patient insurance information, call for
insurance authorization, patient address, telephone, etc. *
Responsible for scheduling new and follow up appointments including
patient testing. * Acts in a non-directive, non-judgmental manner,
recognizing an individual's religious, ethical and moral opinions
and beliefs. * Brings new ideas, positive attitude and lots of
energy. * Responsible for maintaining and recording patient
schedule. * Identify and collect co-pays, deductibles and other
payments. * Reconcile patient payments on a daily basis received to
cash box and receipt journal. * Prepare billing sheets. * Review
all billings sheets to ensure they contain necessary information
needed to create a claim such as physician name and number, patient
name and number, insurance code, referring physician and code, etc
* Direct billing inquiries to appropriate Regional Office. * Ensure
the clinical staff submits all outpatient billing sheets daily. *
Maintains patient confidentiality. * Patient chart management,
preparation, maintenance, filing, copying, requesting records, etc.
* Provides assistance to other team members when needed. * Performs
other duties as assigned. * Assures all charge tickets are
accounted for and checked off against patient sign in sheet and
schedule for optimal billings. * Displays exceptional customer
service skills in responding to all inquiries from patients,
insurance carriers, outside agencies, internal departments and
coworkers. * Daily review of charts on patients who have
appointments for the following day to verify that all appropriate
referral and authorization information has been received. *
Coordinate flow of insurance information with the clinic sites and
corporate office. * Data entry of registration. * Request insurance
codes as needed. * Maintain audit logs of billings. * Reception
desk and telephones as needed. Qualifications * High School diploma
or equivalent required. * Three years recent experience in a
related position in a medical office experience preferred. *
Ability to prioritize jobs duties and meet deadlines. * Ability to
effectively work on many tasks at one time. * Have superior
customer service and verbal and written communication skills. *
Strong computer knowledge; experience preferred. * Knowledge of
common safety hazards and precautions to establish a safe work
environment. * Knowledge of medical terminology, obstetrical and/or
perinatal coding, office billing forms, insurance and government
payer regulations and other third party billing requirements
preferred. * Must be able to work cooperatively in a team
environment. * Ability to handle stressful situations. * Excellent
organizational, time management, and attention to detail
capabilities. * Must be able to travel to satellite office during
the week. Mileage is reimbursable.
Keywords: MEDNAX, Newport Beach , Patient Service Assoc., Other , Newport Beach, California
Click
here to apply!
|