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Customer Service Associate (part-time)

Company: Compass Group
Location: Newport Beach
Posted on: March 16, 2023

Job Description:

* We have an opening for a part-time CUSTOMER SERVICE ASSOCIATE position.
* Location: Hanahaus/ SAP - 3366 Vila Lido, Newport Beach, CA 92663. Note: online applications accepted only.
* Schedule: Full-time schedule; open availability preferred. Hours and days may vary; more details upon interview.
* Requirement: One year of previous customer service experience is preferred.
* Starting Pay: $16.50 per hour

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).

We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1147700.

The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions:

Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM's clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.

ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.

In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

Job Summary

Summary: Serves as a customer service representative in a call center and provides work order management support for staff/customers.

Essential Duties and Responsibilities:

* Answers the telephone, responds to customer emails and provides general assistance to customers.
* Reviews and promotes service requests submitted by customers.
* Provides clerical support; maintains files and records.
* Prepares routine correspondence, forms and other documents.
* Collects, verifies, retrieves and enters data.
* Operates standard office equipment.
* Completes project assignments.
* Assists in the preparation and proofing of materials for reports and other publications.
* Interacts effectively with staff, students and faculty while conducting daily workplace duties.
* Communicates with customers to complete work in a cost-effective, efficient and safe manner.
* Maintains a clean and safe work environment.
* Performs other duties as assigned.

Associates at ESFM are offered many fantastic benefits.

Both full-time and part-time positions offer the following benefits to associates:

* Retirement Plan
* Associate Shopping Program
* Health and Wellness Programs
* Discount Marketplace
* Identity Theft Protection
* Pet Insurance
* Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:

* Medical
* Dental
* Vision
* Life Insurance/AD
* Disability Insurance
* Commuter Benefits
* Employee Assistance Program
* Flexible Spending Accounts (FSAs)

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).

Req ID:1147700


Nearest Major Market: Orange County

Nearest Secondary Market: Los Angeles

Job Segment: Clerical, Food Service, Call Center, Part Time, Customer Service, Administrative, Hospitality

Keywords: Compass Group, Newport Beach , Customer Service Associate (part-time), Other , Newport Beach, California

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