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Desktop Support Specialist

Company: Integrated Resources, Inc
Location: Newport Beach
Posted on: March 17, 2023

Job Description:

Job Title: Desktop Support Specialist
Pay Range: $25 to $33 / hour on W2.
Location: Newport Beach, CA (92663)
Duration: 6 Months (+possible extensions)

Job Summary:
- The Desktop Support Specialist is responsible for providing information solutions in hardware, software, and installation support on desktop Personal Computers (PC) and other network computing devices.
- Provides technical expertise to evaluate, install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis.
- Under the supervision of the Desktop Manager, performs a wide range of technical duties assisting with the implementation and support of the Client Hospital's (Client) Desktop services.
- Provides technical expertise to evaluate, install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis.
- Projects an image of professionalism in communication, appearance, and conduct. Performs other duties as assigned.
- Desktop Support Specialist Configures New Personal Computers (PCs) with Client's standard software and "Standard PC" guides. Utilizes imaging software to setup new PCs.
- Updates hardware and notifies appropriate personnel of PC inventory database changes. Utilizes available system tools.
- Reimages PC's that are redeployed in organization.
- Ensures that no data from prior users remain on system. Inventories all incoming equipment and verify accuracy Products purchase orders.
- Reports any discrepancies to the supervisor.
- Builds complex desktop and laptop images.
- Manages appropriate disposal of e waste materials according to policy.
- Provides customer support for Client's standard applications (Desktop Operating Systems, Microsoft Office Suite, including Outlook).
- Refers customers to training available to facilitate problem resolution.
- Troubleshoots and supports desktop hardware to include PCs, monitors, printers, and network computers.
- Collaborates with other Information Support (IS) teams regarding hardware troubleshooting and installation (e.g., cabling, printers).
- Works with PC vendor technical support to resolve hardware issues.
- Configures and provides loaner equipment for customers when resolution is not immediate.
- Works with Service Desk to facilitate warranty repairs and out of warranty repairs by third party vendors. Performs Incident Management process as specified.
- Performs tasks associated with evaluation, design, installation, configuration, upgrades, testing, documentation, and expansion for desktop, laptop, management, and operating technologies.
- Performs daily tasks to review generated output and analyze trends from productivity tools and desktop management tools; Symantec Endpoint Protection, Dell Data Protection Encryption and Microsoft System Center Configuration Manager (SCCM) server to proactively manage the environment.
- Strong knowledge of enterprise applications (including but not limited to) including the following:
Windows 10, and MAC books
Microsoft o365
Crowdstrike anti-virus
MS System Configuration Manager: SCCM
Dell Console/Bit locker (Desired)
Activity Directory knowledge
iGel Configurations (a plus)
Familiarity with TCP/IP

Keywords: Integrated Resources, Inc, Newport Beach , Desktop Support Specialist, Other , Newport Beach, California

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