IT Support Specialist

Company: Latitude, Inc.
Location: Newport Beach
Posted on: May 26, 2023

Job Description:

Job Type: Full-timeSalary: $35.00 - $40.00 per hourIT Support - provides first and second level technical support through phone, email and chat support (if applicable) to resolve technical end user service and support requests. Provide onsite and remote help desk support over the phone, email, and ticket system. Elevates complex and/or high priority problems they cannot solve to the appropriate support person.Primary DutiesDiagnoses and troubleshoots end user desktop application issues and provides appropriate solution. Able to troubleshoot complex technical issues and develop easy to understand solutionsFollow-up with end users to provide status updatesPerforms account management and maintenance for various applications and systems (e. g., creates or modifies user accounts and permissions, and performs password resets).Communicates with customers at all levels of technical and non-technicalWorks collaboratively with people across the organizationSupport for PCs, laptops, printers, cell phones, and tablets etc.Supports end users in their use of applications such as Microsoft Office, Deltek, Ultipro, CAD Software (i.e., Autodesk Bentley, etc.) including installation, modification, and repairTroubleshoots networks, servers, hardware systems, operating systems, and application technical issuesCreates and manages technical documentationAssists the engineering team with project implementationEnsures compliance with all Policies and ProceduresEducation and RequirementsMinimum of 3-5 years experience in MSP field or technical support level 2 or higherMinimum of 3-5 years experience in System Administration, Switching, Compliance, Microsoft Active Directory and MSP related service offeringsProfessional, teachable, willing to learn and open mindedA team player, courteous, pleasant to work withExperience with installation and support of various CAD applications (i.e., Autodesk, Bentley, etc.)Demonstrated knowledge in Microsoft server configuration and administration including Active DirectoryOne or more of the following certifications: A+, MS Desktop Administrator, Network +Excellent organizational, interpersonal and communication skills (both oral and written) and experience with direct client communicationExperienced in performing needs-assessment and making solution recommendationsProfessional, teachable, willing to learn and open mindedIntermediate experience in System Administration, IT Security, VPN Configuration, Routing and Switching, Compliance, Virtualization, Microsoft Active DirectoryPowered by JazzHR

Keywords: Latitude, Inc., Newport Beach , IT Support Specialist, Other , Newport Beach, California