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Support Technician

Company: Jobot
Location: Newport Beach
Posted on: August 8, 2022

Job Description:

Technical Support rock star with mighty customer service skills needed for our rapidly growing company!This Jobot Job is hosted by: Robinson KapanoAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $70,000 - $100,000 per yearA bit about us:Jobot is a revolutionary recruiting firm who combines the latest in AI technology with our custom software, Jax, and partners it with Jobot Pros (experienced recruiters) to fill jobs and provide incredible service to our clients and candidates in the process. We are disrupting the recruiting space and have grown from 0 to over 400 folks in just over 3 years!We are building a world-class IT support team consisting of top support technicians focused on delivering the highest quality customer service and support to our employees: in our recruiters' lives, in our candidates' careers, and in our clients' missions. If you believe exceptional customer service is the key to an IT Support Technician's success, that the focus should always be on the solution rather than the problem, and a culture of kindness makes a difference, then Join Us!Why join us?This is an opportunity to join the Guardians of the Bots!We utilize technology and culture to give you the ability to succeed as a Support Technician, earn a great living and... get this...take every other Friday off. Yes, every other Friday. So... that means you have 26 3-day weekends a year. Twenty-six.Why? Because we like you. Plus, we believe in a culture wherein we foster mutual respect. You setup our new hires for success, grab up some technical support tickets to help solve issues, or work on some of our cutting-edge technology projects, and then you take a 3-day weekend every other week. Enjoy. You earned it. Other holidays? Glad you asked. We take off from December 23rd to the first weekday after the new year...usually January 2nd. Why? You guessed it, we like you. Plus, we like your family...and friends...and even your pets. So, spend time with your chameleon and come back refreshed and ready to go! Partnership opportunity? We think you'll care more if we care about you. So, we do. As a partner in the firm, you are integral to our success.Profit/Cash flow sharing? Why, yes, again! Our profit-sharing plan can lead to lifetime profit sharing into retirement. We want you thinking positive thoughts about us when you are 64.Income? You will receive a lucrative compensation plan with room to grow into leadership roles. Bonuses and incentives abound!Medical, Dental and Vision? We have executive level coverage - PPO Platinum Plan. We pay 100% of your personal premium and 50% for your dependents.401k Plan? Yes!529 College Fund Matching for ALL of your kiddos? Yes again.If you believe kindness, respect and results are important attributes to a culture Jobot could be a good fit for you. Apply and let s chat! The Jobot FamilyJob Details3 Things that are Needed for this Job:

  • 4+ years of technical support experience within a Microsoft Windows environment, directly supporting end users day to day needs
  • Expertise working with the following technologies: Active Directory, Office 365, Ring Central (or similar IP based phone software), Help Desk Ticketing Systems, Remote Support Tools
  • Amazing customer and communication skills3 Things You will be Doing in this Job:
    • Setting up new hire accounts, laptops, and software.
    • Supporting our staff with support issues such as software not working correctly or hardware acting up.
    • Participating in projects and meetings to further the success of our technical Superpowers!3 Things that are GREAT about this Job:
      • Extremely fun and passionate Culture!
      • Competitive Salary and Great Benefits!
      • Flexible Work Schedules!3 Bonus things we encourage:
        • Relevant college degree or technical certifications
        • Experience administering software systems
        • Having fun!Where?We have built Jobot House, our brand-new headquarters in beautiful Newport Beach, CA which will be your new work home - right on the water! We have a hybrid model - working at the Jobot House + working from home.We will also set you up for success at your home office with:
          • A top of the line Surface Book Laptop
          • A Custom Stand-up Desk
          • Dual Monitors
          • Wireless Keyboard and Mouse
          • Headset
          • $100 a Month to spend on your home officeInterested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Keywords: Jobot, Newport Beach , Support Technician, Professions , Newport Beach, California

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