Dispatcher
Company: Clean Energy Fuels
Location: Newport Beach
Posted on: January 15, 2023
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Job Description:
This position's shift is 7am to 4 pm MT - Monday through
Friday
Summary
The Dispatcher is a high performing position with several tasks
occurring at the same time.
This position requires an individual who has a strong sense of
urgency. Responsible to respond to all technical / operational
service requests. The position will manage requests from multiple
channels of communication for urgent and non-urgent service
requests. Establish priorities, dispatch technicians and
effectively communicating with Clean Energy customers and internal
stakeholders the status of the site. Works closely with maintenance
planners, field service support, field technicians and / or
Operations management to ensure that issues are resolved in a
timely manner.
Pay range: $46k to 48K
Essential Duties and Responsibilities
Responsible to receive, evaluate and manage emergency or
non-emergency service requests from customers, technicians or sites
through different communication channels. Ability to communicate
and prioritize issues surrounding the equipment at each
location.
Ability to establish priorities, use independent judgment and
escalate critical matters to appropriate parties or management when
necessary. Follow standard operating procedures to ensure that all
actions conform to the protocols set within the Call Center
guidelines and/or the customers contracted service level agreements
(SLA).
Must be empathetic and calm under pressure. Be able to understand
and accurately communicate the situation and level of urgency to
the technician or field management.
Have the ability to function within Field Service and Customer
Relationship software. Display strong multitasking, computer and
data entry skills.
Have strong phone communication skills. Communicate effectively,
verbal and written. Effectively write professional emails, texts
and chats. Be well versed, cordial and communicate professionally
at all times.
The position may work onsite or remote during regular business
hours, after hours, weekends and some holidays within a 24/365 Call
Center. Periodic travel - 10%-25% to local CNG and LNG
stations.
Demonstrate forward-thinking skills to create a win-win for all
stakeholders.
Other duties as assigned.
Skills: Experience dispatching and an understanding of mechanics
and compressor operations. Must possess a strong work ethic and
must be extremely detail oriented. Strong typing skills (at least
45-50 wpm) and familiar with Microsoft Dynamics programs, Field
Service Operations.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
Education and/or Experience
College degree and 3 years related experience and/or training; or
equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules,
operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of
measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and
interpret bar graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out
instructions furnished in written, oral, or diagram form. Ability
to deal with problems involving several concrete variables in
standardized situations.
Computer Skills
Proficient in Microsoft Office applications. Previous experience
with dispatching, field service or maintenance management systems
is a plus.
Certificates, Licenses, Registrations
Certified Training will be provided and is a requirement.
Competencies
To perform the job successfully, an individual should demonstrate
the following behaviors:
Quality: Consistently produces high quality work (accurate, neat,
and thorough). Strives to improve productivity, processes and
quality. Demonstrates strong knowledge and skills related to the
job. Presents a professional image with dress, demeanor, and
manners. Maintains clean work space, company equipment and company
vehicles. Safety is a high priority; performs job safely.
Communication: Communicates clearly, concisely, effectively,
professionally and timely.
Exhibits good listening and comprehension skills. Keeps others
appropriately informed and shares ideas even when unpopular.
Listens to what others have to say. Maintains open and active
communication with colleagues. Effectively uses knowledge and
experience in asking, probing, and anticipating issues to ensure
quality is provided.
Teamwork: Fosters the spirit of working with each other. Displays
respect, courtesy, politeness, tact, and openness. Handles conflict
in an appropriate and professional manner. Builds relationships,
promotes cohesiveness, models collaboration with others. Considers
impact and issues for our customer and other departments. Engages
other impacted departments early for solutions.
Persistence: Develops workable alternatives and solutions. Exhibits
persistence in following assignments through to completion.
Promotes process improvements.
Reliable: Responds in a timely manner. Is honest, ethical,
value-driven and trustworthy. Keeps commitments made, completes
assignments and meets deadlines. Accountable--Takes responsibility
for own actions and performance. Meets attendance and punctuality
guidelines. Available and accessible.
Entrepreneurial: Takes initiative and appropriate action. Is
engaged and committed to achieving the company's mission. Pursues
better ways to get things done and takes appropriate risks. Keeps
up to date with competitor information and market trends. Controls
costs and thinks in terms of profit, loss and added value. Is
committed to the satisfaction of customers.
Leadership: Provides clear direction around a vision. Creates
actionable plans and is proactive & anticipatory. Demonstrates
innovative approaches and solutions. Is an example for employees
and others. Accepts responsibility for individual and team
performance. Makes appropriate and timely decisions and takes
action on decisions. Sets clear and reasonable performance
expectations. Motivates and empowers others. Delegates tasks
appropriately. Recruits staff of a high caliber. Provides feedback
to subordinates that is timely and direct. Recognizes subordinates
for their contributions and effort. Encourages continuous growth
and learning in others. Shows respect for others and their ideas.
Helps others manage through change.
Passion: Is excited and creates enthusiasm about the company's
future. Promotes a sense of company pride. Displays sense of pride
in the department and its contributions. Displays passion for the
job.
Physical Demands
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this Job, the employee is regularly
required to use hands to finger, handle, or feel; reach with hands
and arms and talk or hear. The employee is frequently required to
walk and sit. The employee is occasionally required to stand. The
employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close
vision, distance vision, color vision, peripheral vision, depth
perception and ability to adjust focus. Always practice good
judgment and refer to the safety guidelines.
Work Environment
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. Always practice good judgment and refer to the
safety guidelines.
The noise level in the work environment is usually moderate.
Email resume to: Patty.Roberts@cleanenergyfuels.com
Keywords: Clean Energy Fuels, Newport Beach , Dispatcher, Professions , Newport Beach, California
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