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IT Systems Support Technician

Company: KORE1
Location: Newport Beach
Posted on: January 21, 2023

Job Description:

KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for "Help Desk Technician".
Our Client is a leading telecommunications infrastructure company in the United States. A global provider of complete wireless solutions, our next-generation infrastructure includes communication towers, indoor and outdoor neutral host DAS networks, small cells, fiber, IoT, Wi-Fi and private networks which help deliver wireless connectivity where it is needed. Our engineers innovate solutions to improve wireless service at the largest and most complex venues across all major industries including sports and entertainment arenas, commercial real estate and hospitality properties, university campuses, healthcare facilities, government agencies and transportation terminals.

  • Strong skills supporting Microsoft Office 365 environments and the Microsoft Office suite of applications
  • Strong skills support Microsoft Teams setup, configuration, and ongoing support
  • Building and configuring PCs and laptops as well as loading software, and conducting audits for unlicensed software
  • Running and terminating infrastructure cabling between workstations and communication closets
  • Responding to client calls to troubleshoot reported problems and taking necessary steps to resolve the issue
  • Strong skills in supporting desk side for Windows Operating Systems with extensive knowledge of versions 8.1, and 10 and later installations, troubleshooting and reporting
  • Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls Assist users with Operating System issues, desktop software and network/local printer issues
  • Collaborate with IT teams to troubleshoot and resolve ad-hoc incidents with hardware, software when needed
  • Troubleshoot and support firewall and routing issues
  • Email and Spam troubleshooting
  • Setup of peripherals and components when necessary
  • Experienced to support Mac OSX laptops is a plus
  • Provisioning of new or existing phones and maintain the corporate Mobile Device Management solution, supporting iOS and Android mobile devices
  • Test updates and fixes for all mobile devices and deploy application upgrades
  • Perform other related duties as required and assigned
    • Bachelor's Degree with a minimum of two to three (2-3) years' experience in a similar supporting role or corporate environment is required
    • A flexible, can-do attitude with customer orientation and strong dependability
    • Reliable, punctual, well-organized, self-motivator who works well alone and with others
    • Strong written and verbal communication skills
    • Experience configuring and deploying mobile devices, handheld or tablets using MDM software, preferably AirWatch is a plus
    • Ability to adapt to a fast-paced working environment.
    • Intermediate Microsoft Office skills including Excel, PowerPoint, Word and Adobe Acrobat
    • Demonstrated ability to manage multiple projects and priorities
    • Excellent organization skills

Keywords: KORE1, Newport Beach , IT Systems Support Technician, Professions , Newport Beach, California

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