Reception Sales Front Desk
Company: Marriott Vacations Worldwide
Location: Newport Beach
Posted on: March 30, 2021
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Job Description:
Are you ready to grow your dream career while making others'
vacation dreams come true? Marriott Vacations Worldwide is a world
premier organization for Vacation Ownership with resorts at
destinations around the globe. Join our team and help deliver
unforgettable experiences that make vacation dreams come true.
POSITION SUMMARYMeet and greet guests as they arrive for scheduled
sales presentations or stop by the sales gallery for general
information. Ensures that all guests are comfortable and offers
refreshments to guests as they wait for sales presentations. Assign
guests to proper Sales Executive and track and update reports
regarding line rotation. Award premiums (gifts) to guests upon
completion of sales presentation and track premium delivery in
computer system. Ensure that the common areas in the gallery are
neat, clean and stocked with various hospitality items. Report
accidents, injuries, and unsafe work conditions to manager. Follow
all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of
proprietary information; protect company assets. Welcome and
acknowledge all guests according to company standards; anticipate
and address guests' service needs; thank guests with genuine
appreciation. Speak with others using clear and professional
language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships with others; listen and
respond appropriately to the concerns of other employees. Comply
with quality assurance expectations and standards. Read and
visually verify information in a variety of formats; move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance; stand, sit, or walk for an extended
period of time. Perform other reasonable job duties as requested.
CRITICAL TASKSMarketing and Sales: * Enter and update data
regarding sales presentations, site packages, and self-generated
leads into computer software system. * Research, compile, retain,
and/or communicate pertinent sales information/history to Sales
Executives and/or Managers on a daily/weekly basis. * Review the
details and scheduling of sales presentations or preview package to
guests who do not have a sales presentation scheduled. * Promote
awareness of brand image internally and externally. * Create, log
and expedite premiums (gifts) for site marketing programs. Guest
Relations: * Address guests' service needs in a professional,
positive, and timely manner. * Thank guests with genuine
appreciation and provide a fond farewell. * Anticipate guests'
service needs, including asking questions of guests to better
understand their needs and watching/listening to guest preferences
and acting on them whenever possible. * Actively listen and respond
positively to guest questions, concerns, and requests using brand
or property specific process to resolve issues, delight, and build
trust. * Welcome and acknowledge each and every guest with a smile,
eye contact, and a friendly verbal greeting, using the guest's name
when possible. * Answer guest questions about property
facilities/services (e.g., hours of operation, entertainment,
restaurants, special events). Gallery Operations: * Set up,
replenish and break down all hospitality items throughout the sales
gallery in all locations. * Ensure that the kitchen preparation
room is in order. * Ensure all common areas are neat and in order.
* Oversee and ensure the safety of any children accompanying sales
presentation guests in accordance with corporate guidelines. * Work
in conjunction with the Sales and Marketing Management and
Associates to ensure an efficient tour wave flow throughout the
day. * Communicate to all marketing department associates tour wave
availability. * Update tour manifest throughout the day. * Complete
all Daily Checklists and report and turn into management at the end
of shift. Communication: * Speak to guests and co-workers using
clear, appropriate and professional language. * Answer telephones
using appropriate etiquette including answering the phone within 3
rings, answering with a smile in one's voice, using the callers'
name, transferring calls to appropriate person/department,
requesting permission before placing the caller on hold, taking and
relaying messages, and allowing the caller to end the call. Rewards
and Gifts: * Document the distribution of premiums (gifts) in
computer software systems. * Distribute gifts to guests upon
completion of sales presentation. * Maintain, update and balance
premium gifting banks on a regular basis. * Maintain and update
Preferred Merchant List. Computer Skills: * Use computer systems
and software packages to input, access, modify, store, or output
information. * Enter and retrieve data from computer systems using
a keyboard, mouse or trackball. Working with Others: * Support all
co-workers and treat them with dignity and respect. * Handle
sensitive issues with employees and/or guests with tact, respect,
diplomacy, and confidentiality. Develop and maintain positive and
productive working relationships with other employees and
departments. Physical Tasks: * Enter and locate work-related
information using computers and/or point of sale systems. * Move,
lift, carry, push, pull, and place objects weighing less than or
equal to 10 pounds without assistance. Policies and Procedures: *
Maintain confidentiality of proprietary materials and information.
* Follow company and department policies and procedures. * Protect
the privacy and security of guests and coworkers. * Attend meetings
as required by Supervisors. Perform other reasonable job duties as
requested. Education:* High school diploma/G.E.D. equivalent.
Related Work Experience: * Six months of related work experience.
Supervisory Experience: * No supervisory experience is required.
Marriott Vacations Worldwide is an equal opportunity employer
committed to hiring a diverse workforce and sustaining an inclusive
culture.
Keywords: Marriott Vacations Worldwide, Newport Beach , Reception Sales Front Desk, Sales , Newport Beach, California
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