Sales Associate, Precious Jewelry - Fashion Island
Company: Neiman Marcus Group Careers
Location: Newport Beach
Posted on: June 15, 2022
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Job Description:
NEIMAN MARCUS GROUPNeiman Marcus Group (NMG) has been the
premier destination for luxury fashion and goods, superior service,
and an elevated retail experience for more than a century. Today,
9,000 associates contribute to the success of NMG's brands: Neiman
Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38
full-line Neiman Marcus stores in cosmopolitan markets across the
United States and a sophisticated digital platform that attracts
shoppers worldwide. Bergdorf Goodman operates two stores in
landmark locations on Fifth Avenue in New York City and
BergdorfGoodman.com, catering to loyal luxury customers globally.
NMG also owns five Last Call stores and Horchow.com, an e-commerce
site that offers premium furniture and home decor.As an
organization, NMG is on a transformational journey to become the
preeminent luxury customer platform. NMG continues to deliver the
best integrated customer experience and has evolved the business to
succeed in the ever-changing retail landscape. NMG is a
relationship business. What differentiates the organization from
other luxury retailers are its unique assets: a strong store
footprint, the most knowledgeable associates, an engaging online
experience, solid brand partnerships, innovative digital and
in-store experiences, the most loyal luxury customer base, and a
strong balance sheet.Our customers will always be at the center of
everything NMG does. The company continues to reinvest in new
technologies that enhance the customer experience. NMG meets
customers where they are. NMG's goal is to offer customers a
seamless experience across its stores, online, and remote digital
selling.NMG's priority is to develop a highly engaged and
high-performing team where everyone belongs. The business attracts
and retains best-in-class talent through unique offerings provided
to associates in addition to standard employer benefits. These
include an innovative way of working, associate discounts on
merchandise, tuition reimbursement, associate hardship fund, and
paid time off to volunteer, to name a few.As part of NMG's
Environmental, Social, Governance (ESG) work, the organization is
focused on driving its core value of being "All Heart." NMG is also
assessing its current environmental and social impact while
developing a three-year plan to lead the luxury industry in its
commitment and transparency to environmental and social
sustainability. NMG strives to become an employer of choice, driven
by a culture of Belonging. A dedicated team focuses on this
journey, directly impacting how NMG conducts business throughout
the workforce, workplace, and marketplace dimensions.NMG has
incredibly passionate and committed corporate and store associates.
NMG offers associates an environment where everyone feels welcomed,
nurtured, and empowered. Our associates are the heart of NMG. As an
organization, NMG leads with love - love for customers, love for
associates, and love for brand partners.PurposeTo acquire,
cultivate and maintain relationships with our clients through deep
product knowledge, personal engagement and luxury service.Enhance
the client experienceGreets and welcomes clients throughout all
areas of the storeConnects with clients in a friendly and
meaningful wayProvides clients advice and knowledge that they may
not have realized they neededMakes every client interaction a
personal and seamless experienceExhibits behaviors that support
client satisfaction goal (KPI)Boost sales through omni channel and
out of home base sellingEducates self and client on merchandise,
events, promotions, policy and servicesDemonstrates expert styling
and brand knowledgeRecommends merchandise based on expert product
knowledge and client preferences, regardless of department or
channelGraciously takes returns and offers options based on
client's needsTakes an omnitude approach to identify and recommend
merchandise across all channelsUtilizes selling tools and store
technology to sell across all channels effectivelyPromotes benefits
of the InCircle program and opens new accountsAchieves personal
sales and out of home base selling goals (KPI)Cultivate and grow
client baseCultivates the client relationship through personalized
connectionAcquires and builds client base primarily through forming
relationships with new clients and retaining/building spend of
existing clientsAbility to strategize own business and be
self-motivated; takes initiative to increase individual
productivity through out of home base selling and strong client
relationshipsUtilizes digital tools and social media to connect
with clients, serve their needs, and follow up as
necessaryProactively utilizes mobile devices and selling technology
to communicate with clients and expand the businessChampion
operational excellenceAssists in operational tasks (actively
maintains selling floor, fills in stock, cleans fitting rooms,
returns merchandise to other departments)Ensures audit
complianceContribute to team successPartners with others to provide
the best client experienceActively creates a positive work
environment through teamwork and collaborationMaintains positive
working relationships throughout the company
Keywords: Neiman Marcus Group Careers, Newport Beach , Sales Associate, Precious Jewelry - Fashion Island, Sales , Newport Beach, California
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