Front Desk Agent Part Time - Balboa Bay Resort - Newport Beach, CA, 92663 chevron_right
Company: Flexscapela
Location: Newport Beach
Posted on: May 23, 2023
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Job Description:
Front Desk Agent Job Details Level Experienced Job Location
Balboa Bay Resort - Newport Beach, CA Position Type Part Time
Education Level Not Specified Salary Range $17.50 Hourly Job Shift
Any Job Category Hospitality - Hotel Description **Position
Summary:** Represents the hotel to the guests throughout all stages
of the guest's stay. Assists with a guest's reservation status and
identifies how long the guest will stay. Helps guests complete
registration and then assigns rooms, accommodating special requests
whenever possible. Verifies the guest's method of payment and
follows established credit-checking procedures. Places guest and
room information in the appropriate front desk racks and
communicates this information to the appropriate hotel
personnel.**Duties & Responsibilities Primary
Responsibilities/Essential Functions:**- Welcomes guests by
greeting them in an enthusiastic and professional manner, answering
questions and responding to requests. Provides information about
hotel and hotel amenities.- Registers hotel guest by obtaining or
confirming room requirements, verifying pre- registration,
assigning rooms, obtaining information and signatures. Issues door
key cards. Establishes guest credit by verifying credit cards or
obtaining cash. Seeks opportunities to maximize revenue.- Directs
guest to hotel rooms by showing room locations on a hotel map.
Calls Bellperson.- Effectively deals with internal and external
customers, some of who may require a high level of patience, tact
and diplomacy to defuse anger. Collects accurate information and
resolves conflicts. Keeps immediate supervisor promptly and fully
informed of any problems, potential safety issues, or unusual
situations so prompt corrective action may be taken. Communicates
with other departments to fulfill guest needs.- Maintains hotel
records by entering required room and guest account data into
systems. Performs all guest accounting functions according to hotel
procedure to ensure all guest and house accounts are completed and
accurate. Collects hotel revenue by entering services and charges,
computing bills and obtaining payments. Runs all necessary reports
and balances paperwork.- Maintains accuracy of cash banks. Balances
funds and provides change.- Resolves guest complaints within scope
of authority; otherwise refers the matter to management. Notifies
supervisor and/or Security of all unusual events, circumstances,
missing items, or alleged theft.- Notifies management of any
problems resulting from guest complaints, intoxication or
disruptive behavior- Follows all safety policies and procedures.
Reports potential safety issues to manager whenever observed and
takes immediate action to resolve in emergency situations. OSHA
laws require the use of Personal Protective Equipment (PPE) when
performing work duties that have the potential of risk to your
health or safety. Team members will be trained in the proper use
and care of assigned PPE if applicable. The hotel provides the
required PPE. Team member has responsibility to report defective,
damaged or lost PPE or equipment that does not fit properly to
their Manager. Maintains strict compliance with hotel's Hazardous
Material (HAZMAT) program and familiarizes self with current MSDS.-
Reporting to work as scheduled (on time and on regular basis) is an
essential function of the job.**Other Responsibilities/Supportive
Functions:**- If working overnight shift may be required to prepare
breakfast vouchers for arriving guests and deliver folios (bills)
to guest who will be checking out that morning. May be required to
walk property (including parking areas) to identify suspicious
activity and contact appropriate authority as needed.- May provide
concierge assistance by providing information about services guests
may require, such as dining, recreation, entertainment, shopping,
business, travel, and hotel amenities. May assist with related
reservations.- Receives and responds to incoming telephone calls
from the public and guests. Receives and processes telephone and
walk-in reservations accurately to ensure guest satisfaction.-
Conveys messages and deliveries to guests by receiving and
delivering messages, mail, facsimiles, packages and guest
supplies.- Improves job knowledge by attending training sessions as
instructed.- Contributes to guest services and hotel success by
welcoming related, different and new requests. Helps others
accomplish job results.- Remains aware of guest satisfaction scores
and works toward increasing overall guest satisfaction.- Notifies
management of unsafe conditions, needed maintenance of any
equipment and any accidents. Qualifications **Qualifications
(relevant experience, education and training):**- A minumum of two
years of guest service or customer service experience preferred.-
Must have excellent customer service/communication skills to work
with guests of various social, cultural, economic and educational
backgrounds for the purpose of resolving problems/complaints and
providing a high level of guest satisfaction.- Requires ability to
perform basic math skills such as addition, subtraction,
multiplication and division.- Requires basic computer skills to
enter data, read, and interpret information.- Requires attention to
detail. Must be able to solve problems and remain calm and alert if
dealing with difficult guest, during busy activity periods or in an
emergency situation.- Must be able to speak, read, write and
understand English to understand instructions, safety rules, and
communicate with guests. Proficiency in another language a plus.-
Able to work independently with minimal guidance and as part of a
team.- May be required to posses a Food Handler's certificate if
assigned to the night shift.- Due to the cyclical nature of the
hospitality industry, team members may be required to work varying
schedules to reflect the business needs of the hotel. Work
schedules will include working on holidays, weekends and alternate
shifts.- Completes all required training as scheduled.- Must
maintain a clean appearance and professional demeanor.
Keywords: Flexscapela, Newport Beach , Front Desk Agent Part Time - Balboa Bay Resort - Newport Beach, CA, 92663 chevron_right, Sales , Newport Beach, California
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