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Patient Service Representative

Company: Physical Rehabilitation Network
Location: Newport Beach
Posted on: June 9, 2024

Job Description:

As a Patient Service Representative at California Rehabilitation & Sports Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.

Patient Interaction:

  • Greet and welcome patients with professionalism and warmth.
  • Schedule appointments and manage patient inquiries both in person and over the phone.
  • Collect and verify patient information, insurance details, and necessary documentation accurately.
  • Helping to create a positive work environment and culture of the clinic ensuring that patients needs are taking care of during transitional periods of therapy. Help provide customer service, a smile. Administrative Support:
    • Maintain patient records and ensure all documentation is complete and accurate.
    • Assist in keeping front office area neat, tidy and organized
    • Coordinate with clinical staff to ensure a seamless patient experience.
    • Assist front office with front office tasks when down time occurring including but not limited to: answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc.
    • Communication and Coordination:
    • Liaise effectively between patients, clinical staff, and other departments within the facility.
    • Communicate clearly and professionally to address patient concerns or questions. Miscellaneous Operations:
      • Maintain a clean and organized reception area.
      • Assist in managing inventory and ordering office supplies as needed.
      • Participate in team meetings and contribute ideas for process improvement.
      • Cleaning and Maintenance: Ensure cleanliness and organization of therapy areas and equipment. Daily equipment cleaning, cleaning tables, laundry, stocking supplies Physical Requirements:
        • Sitting: Prolonged periods of sitting at a desk while working on a computer and paperwork.
        • Manual Dexterity: Ability to use a computer keyboard and perform tasks requiring dexterity.
        • Vision: Clear vision for reading and analyzing documents.
        • Communication: Ability to communicate effectively verbally and in writing.
        • Mobility: Occasional movement within the office environment. Qualifications:
          • High school diploma or equivalent; additional education in healthcare administration is a plus.
          • Proven experience in a customer service role; healthcare setting preferred.
          • Proficiency in using office software and scheduling systems.
          • Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
          • Attention to detail and accuracy in handling patient information and documentation.

            Note: This job description is a general outline of responsibilities and requirements. Specific duties may vary based on the needs of the clinic and the directives of management.

Keywords: Physical Rehabilitation Network, Newport Beach , Patient Service Representative, Sales , Newport Beach, California

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